06-30-2009 01:39 AM
I am getting following error while installing OMW 8.10 .
"Failed to install 'HP Software - Cross Platform Component', version 6.0.96 "
06-30-2009 03:14 AM
Can you confirm that you meet all the requirements for OMW 8.10 server (listed in OMW Installation Guide)? Also do you have another OpenView product on that machine (such as NNM or Reporter)?
06-30-2009 04:23 AM
All pre-requisites were checked. IT was an OVO7.5 server. But the server itself was rebuilded, fresh sql-2005 installation and finaly OMW8.10. Is there any dependency with microsoft .net framework 3.5?
The installtion got rolled back even after pre-installation shows as OK.
kindly assist me.
Amal I K
06-30-2009 05:29 AM
I tried several times. But it gives me the same error. pre-reqs were OK in all attempts. But finally giving the same error on installation
06-30-2009 05:31 AM
As a test, try installing the Cross-Platform component (msi) by itself on the machine before you kick off the setup.exe to install OMW 8.10. Does this component install successfuly?
If it does then after that kick off the OMW 8.10 installation in the normal mechanism and see if that helps resolve this issue.
06-30-2009 05:38 AM
06-30-2009 05:47 AM
As per my understanding , the OVOW 8.10 setup.exe will try to upgrade/install .net framework 3.5 . I can see its hangining on .net installation/upgradation.
Now am having version 2 and downloaded 3.5 from microsoft site and tried to install it seperately. Its also failing.
06-30-2009 05:49 AM
If you are not able to install .NET Framework separately then you have some OS specific issue. Check with your Windows Admin to see what is the issue.