HP Insight Control Storage Module for vCenter not connecting to P2000 (2462 Views)
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Occasional Visitor
Posts: 1
Registered: ‎03-01-2012
Message 1 of 9 (2,462 Views)

HP Insight Control Storage Module for vCenter not connecting to P2000

[ Edited ]

Hi,

 

I'm trying to install the storage works plugin for vmware on my vCenter server.  When I try to connect to the array, it keeps giving me the error 

 

Error occurred while retrieving managed arrays of type HP_P2000 with parameters hostname: *IP ADDRESS* Username: manage com.hp.asi.core.api.array.ArrayCommunicationException: Unable to Authenticate. Please Check the supplied Credentials. A possible reason could be the user permission in the MSA management interface may be missing the SMIS permission. Please verify this permission and try again

 

I've verified the username and I've also tried the IP of the second controller.  I've logged into the utility for the P2000 and could not find anything in relation to SMIS.  Windows Firewall is off on the server.  Anybody have any ideas?

 

Thanks,

 

 

P.S. This thread has been moved from ProLiant Storage Systems to Storage Area Networks (SAN) (Small and Medium Business) - Hp Forum Moderator

HP Pro
Posts: 162
Registered: ‎12-08-2010
Message 2 of 9 (2,443 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

Hi,

 

Assuming below scenarios, check if the below steps resolve:

 

  • Insight Control vCenter supports firmware discovery only on ESXi hosts that have the HP ESXi offline bundle for VMware installed. The ESXi user name and password are required for communication with CIM providers.

Suggested action: Verify that the HP ESXi offline bundle is installed for all ESXi hosts.

 

  • Multiple credentials for iLO or the Onboard Administrator in the Insight Control for vCenter password database can cause Insight Control for vCenter to function unpredictably. Entering credentials with a new user name and then clicking Save in the Host Properties page or the Cluster Properties page adds a new set of credentials for that host.

Suggested action: If a configuration has multiple credentials per host, remove the duplicates:

  1. Select Home→HP Insight Software.
  2. Delete all duplicate entries from the database.
  3. Click Save.
  4. Select Start→Control Panel→Administrative Tools→Services, and then restart the Insight Control for vCenter service.

Suggested action: If a user name credential for a host is incorrect, change the user name:

  1. Select Home→HP Insight Software.
  2. Locate the entry for the host with the incorrect user name, and then enter the correct user name.
  3. Click Save.
  4. Select Start→Control Panel→Administrative Tools→Services, and then restart the Insight Control for vCenter service.
  • Insight Control for vCenter cannot communicate with a node if proxy authentication is required to reach the node.

Suggested action: Disable the proxy setting to enable Insight Control for vCenter to communicate with the node.

 

Thanks,

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Occasional Visitor
Posts: 2
Registered: ‎03-15-2012
Message 3 of 9 (2,425 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

I still have the same problem.
Occasional Visitor
Posts: 1
Registered: ‎05-07-2012
Message 4 of 9 (2,376 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

I too am having this problem trying to get insight control v7 configured.  Anyone been able to figure this issue out?

Occasional Visitor
Posts: 2
Registered: ‎05-08-2012
Message 5 of 9 (2,364 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

I am also experiencing the same issue. Have any of the above found a resolution?

Occasional Advisor
Posts: 5
Registered: ‎01-12-2005
Message 6 of 9 (2,352 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

Hi

 

You probably need to enable user access control for SMI-S, here is a link to P2000 G3 SMU http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02520791/c02520791.pdf

 

Have a look at Page 45 it talks about SMI-S and modifiing user accounts. By the way, what type of P2000 is it? there is many variants of the MSA2000/P2000 and the older versions might need an SMI-S proxy to function propoerly.

Here is a link to the SMi-S proxy for the P2000 G2 for example

 

 

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTy...

 

 

Tom

 

Occasional Visitor
Posts: 2
Registered: ‎06-16-2011
Message 7 of 9 (2,330 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

Same problem here, using vCenter 4.1, Insight Control 7.0 and MSA 2324i (MSA2000 G3). SMI-S enabled.

Occasional Visitor
Posts: 1
Registered: ‎08-22-2012
Message 8 of 9 (1,994 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

After enabling SMI-S what's the error you get?

Did you enable also CLI access role to the user account you use to establish the connection?

Occasional Visitor
Posts: 1
Registered: ‎05-28-2014
Message 9 of 9 (1,013 Views)

Re: HP Insight Control Storage Module for vCenter not connecting to P2000

Thank you thomas_196 for you comments.

 

In my case I have a MSA2040. I don't know why but by default nor the user "manage" nor "monitor" had this permissions set. So from the "HP MSA 2040 SMU Reference Guide" page 164:

 

http://www.manualslib.com/manual/550046/Hewlett-Packard-Msa-2040.html?page=164

 

I found the command to set persmission to users via cli:
 

To configure the SMI-S interface for other users:
1. Log in as manage
2. If the user does not already exist, create one using this command:
create user level manage username
3. Type this command:
set user username interfaces wbi,cli,smis,ftp

 

After that I could add the MSA storage to "HP Insight Control Storage Module for vCenter".

 

I hope this will be helpfull for the people.

 

Thank you

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