HP Guided Troublesho​oting - The Right Solution for YOU! (1099 Views)
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HP Guided Troublesho​oting - The Right Solution for YOU!


Our customers are always our top priority. The knowledge management team at HP is dedicated to listening to our customers in order to continually expand and develop novel solutions that provide our customers with a strong competitive advantage.


Looking for a solution to a server or storage related technical issue? Look no further! 


Our team has created several troubleshooting guides that would help you find a solution instantly to most of the technical issues, that you face with your HP products.


The HP troubleshooting guide is an efficient and effective reservoir of guides to help you with various server or storage related issues. These guides describe a step by step approach for troubleshooting common/rare issues.


Getting started - HP Guided Troubleshooting (HPGT):




Once you've selected the product and version that is applicable to you, in the search engine index, it will provide you access to a list of well categorized topics and solutions.


Key Topics:




Tape Library

  • Disk related issues  
  • Disk Enclosure related issues  
  • HSV Controller related issues  
  • Command View related issues  
  • Replication Solutions
  • Cabling Information
  • Host connectivity Guide
  • Part Replacement Procedures




  • Management Controller
  • When to replace the Chassis
  • Using the Trust Command
  • Power Cycle
  • Troubleshooting Steps for Leftover Drives
  • Disk error conditions and recommended actions
  • Power supply faults and recommended actions
  • Event Monitoring Guidance
  • Event Descriptions Reference Guide




  • Lookup Errors
  • Cabling Diagram
  • Install or Configure
  • Import or Exporting Media
  • A backup or restore
  • Update or Maintain
  • Library Errors/Events/FSCs
  • Performance Issue
  • Can't detect library and/or drive
  • Capacity/Compression Issue
  • Diagnostic/Library and Tape Tools
  • Read/Write/Verify Issues


Why Choose HPGT?

HPGT is a powerful and robust knowledge base for most of your server and storage related issues. It allows you to quickly and easily locate a solution in a self-serve help manner.


Learn more

Please click on this link and select a product family to learn more - HP Guided Troubleshooting.


Feedback for us?

If you have any comments or questions regarding the HPGT capability, please use the "Feedback" option at the bottom of any HPGT page, or the "Did this solve your issue?" buttons at the conclusion of the troubleshooting steps.

I work for HP.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.