We estimate, and the general industry consensus seems to agree, that typically, 70 percent of IT’s time is spent on operations and only 30 on innovation. Why is this? And what can be done?  With the hope that perhaps Education can play a role in this dilemma, I approached Patrick Eitenbichler, Director of Marketing, ExpertOne, for his views. Patrick’s insight is split over two posts. First, he looks below at why IT is swamped. And in our second blog from this conversation, Patrick explains how certification can create the capacity to let innovation thrive in your business. 

In my previous blog Carl Stephenson and I discussed when customers like you might consider creating bespoke software training for your people. However, many customers can be concerned that bespoke training is an expensive option. In this post I asked Carl to explain why this is not necessarily the case and to discuss a few tricks of the trade to create training programs that will really engage your users. 

One of the more popular features of HP blogs is the personal insight into the day-to-day work of our people. And I recently chatted to Carl Stephenson, who prepares customized training programs, about his role and when it’s right for customers to invest in bespoke training. Carl’s thoughts are detailed in a two-part blog.

The first discusses why bespoke training might be required and the four things to look for in your deployments that suggest you may benefit from customized programs. The second blog looks at how Carl prepares training courses and provides hints and tips to ensure training is a success. 

In her previous blog post Jeanette Jacobs, guest blogger and HP training evangelist, showed how a stated belief in the value of training from business leaders does not necessarily see training programs deployed further down the business. But training is one of the most important things you can do to make software deployments deliver their expected value. With this in mind, Jeanette has prepared a five-point manifesto to ensure that training gets the investment it deserves.

People who’ve attended our education courses know that our training team are passionate about ensuring that everyone gets the most from them. To understand what goes on behind the scenes, I asked one of HP Software’s Technical Trainers, Marc Smet, about a typical day, what they love about their jobs, and their tips for people attending training. I found Marc’s responses below to be really interesting and I’m sure you will too. Over to Marc: 

HP training evangelist and guest education blogger, Jeanette Jacobs, explains that while training is essential for users to get the most from software, there’s a perception in some quarters that it can be cut if budgets tighten. In this, the first of a two-part blog, Jeanette looks at the reasons as to why training may fall down the agenda. And in her next post, she gives her views on what can be done to ensure that users get the training they need to make the most of your software investments. 

According to IDC research, 80 percent of IT managers believe effective training is critical to the success of IT. But as Susan Merriman, Worldwide Lead, Emerging Technologies HP Software Education explains, a lack of effective education is still a major cause in software failing to deliver its expected value.

In this blog post, she discusses why there’s a gap between the perceptions of education’s importance and how it is delivered. Continue reading to find out how HP is working to make it much easier, and cost-efficient to create effective enablement programmes.  

With 9,000 delegates attending HP Discover 2012 in Frankfurt, Susan Merriman, WW Leader of Emerging Technologies for HP Software Education, is still buzzing from the event. With HP Discover always a high point on the European tech industry’s calendar, Susan provides her thoughts and perspectives on the show. Her insights include feedback on her joint presentation with Disney’s Mike Randall and the common training issues that cropped up in Susan’s discussions with customers at the event.

With less than a month  to go until HP Discover 2012 in Frankfurt, Susan Merriman, WW Leader of Emerging Technologies, HPSW Education, is getting excited. One of the industry’s most anticipated conferences, Discover features high-profile speakers, product demonstrations and customer case studies. This year Susan will discuss education best practices in a case study presentation with Disney’s Mike Randall.  

The mobile device market is the fastest growing industry ever. Smartphones and tablets are changing the way we teach, learn and access information. In this guest blog, Tracy Peterson, Director of WW Learning Solutions, HPSW Education, speaks to Susan Merriman, WW Leader of Emerging Technologies, HPSW Education about whether there remains a place for traditional training techniques amid the new technologies.