Customer Success Corner...How EVRY enabled 10,000 people on HP ITSM

I know that hearing from our fellow customers that you’re not alone with the challenges you face, and gaining advice on how to resolve them, is the most helpful insight I can give you. So I’m excited today to talk about the education needs of EVRY – Norway’s largest IT company – and to share a case study about how it’s cutting the cost of its enablement program while helping its people do more.

 

Keeping people’s skills up to date across the software life cycle requires constant attention. The bigger the company, the bigger the challenge. And businesses don’t come much bigger than EVRY, the largest IT company in Norway. Each day one million Norwegians use services run by EVRY – from ATMs to banking and online payment systems. In fact, it’s estimated that everyone in Norway comes into contact with an EVRY service at least once a week. As well as being one of Norway’s best-known companies, EVRY is a great example of how to successfully enable large numbers of people to use software.  

 

A complex merger

The product of a 2010 merger between Norway’s two largest IT companies, EVRY ASA and EDB ErgoGroup, EVRY was faced with integrating two already sophisticated infrastructures. With multiple data centers and some 30,000 servers, it had to consolidate many different systems and processes. To make this happen, it invested in our IT Service Management solutions (ITSM). ITSM helps EVRY manage the integration and running of its IT systems and ensures the efficient delivery of helpdesk services.

 

As with any major software rollout, EVRY was faced with ensuring its people could get the most out of the features. This presented a number of challenges – challenges that are common to many of our customers and include:

  • Educating      a large number of people quickly
  • Creating      e-learning, user guides, documentation and more content – and simply      distributing that content
  • Ensuring      that content is always in step with changes to software

 

If you would like to review the full story of EVRY you can download it here.  It includes how they use an innovative tool to easily create simulation-based education – and a wide range of supporting content – that users can access wherever they are. EVRY is saving both money and time. Previously it had spent at least NOK400,000 (US$68,000) on external agencies to help produce enablement materials. Now this service can be done internally, at no extra cost. And simple presentations and simulations can be generated and published to collaboration apps in just one hour.

 

EVRY’s story shows how training large numbers of users doesn’t have to be an onerous task. It shows too how enablement can make a difference – productivity is rising while helpdesk calls are falling and risk is being reduced for new projects. This great video tells more about EVRY’s use of ITSM.

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