05-23-2012 08:52 AM
Hi I am trying to connect to HP ALM 11 from HP Service Test 11.2 through ALM Connector inbuilt in Service Test.
1. I go to FILE > ALM / QC Connection
2. I put in my server address "https://<qcserver>/qcbin
3. I put in my "UserName" and "Password"
4. I click "Connect"
GUI ERROR: "Failed to update components from server https://<qcserver>/qcbin"
LOG ERROR: 2012-05-23 11:08:42,103 [Spider] ERROR HP.ST.Shared.QcConnectionUtils.QcConnection [(null)] - ALM/QC Connectivity helper error:
[ GetSpiderVersionFromServer ] Can't get server version. Can't optain data from server.
Can someone please help me?
05-24-2012 03:31 AM
I need more information:
- do you use an http proxy?
- which kind of authentication does the server use - basic or ntlm? if there is proxy which kind of auth it use?
also please publish (or send me to email@example.com) the log you get from this:
1. install and run DebugView http://technet.microsoft.com/en-us/sysinternals/bb
2. produce the error in ST (while DebugView is runing)
3. send me the log you see in DebugView
06-13-2012 08:06 AM
Thanks for your assistance, I really Appreciate it
This is what I get, and I notice from below that it is trying to read "start_a.js" and fails. Actually should it not be "start_a.jsp"
00000001 0.00000000  QCConnectivityHelper - Info: [HP.QC.InternalIntegration.QCConnectivityHelper] Creating the QCConnectivityHelper object
00000002 0.03159407  QCConnectivityHelper - Info: [HP.QC.InternalIntegration.QCConnectivityHelper] Using QC Server URL: https://<server>/qcbin/
00000003 0.03170998  QCConnectivityHelper - Info: [HP.QC.InternalIntegration.QCConnectivityHelper] Using Download Content Flavor: OTAOnly
00000004 0.03186225  QCConnectivityHelper - Info: [HP.QC.InternalIntegration.QCConnectivityHelper] Using Setup File: https://<server>/qcbin/setup_a.cab
00000005 0.06427499  QCConnectivityHelper - Error: [HP.QC.InternalIntegration.QCConnectivityHelper] Exception caught
00000006 0.06451836  QCConnectivityHelper - Exception caught: Failed reading start_a.js file from server https://<server>/qcbin/. QC Server might be unavailable
00000007 0.06451836 
00000008 0.06451836  Inner Exception message:
00000009 0.06451836  The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
00000010 0.06451836 
00000011 0.06451836  Stack Trace:
00000012 0.06451836  at HP.QC.InternalIntegration.SystemUtils.GetFileAsStr
00000013 0.06451836  at HP.QC.InternalIntegration.SpiderHandler.GetSpiderV
00000014 0.06451836  at HP.QC.InternalIntegration.SpiderHandler.get_Spider
00000015 0.06451836  at HP.QC.InternalIntegration.SpiderHandler.get_Spider
00000016 0.06451836  at HP.QC.InternalIntegration.QCConnectivityHelper.Dow
06-13-2012 08:19 AM
06-13-2012 10:55 AM
Hari - as we discussed offline this is an issue of untrusted ssl certificate on the qc installation. For example when IE tries to access QC not all is green - there is a certificate warning.
12-19-2013 02:05 PM
I came across with similar issue recently.
Try this: http://support.microsoft.com/kb/2549423
Everything started to work great with above fix.
06-11-2014 06:05 AM
I am unable to connect Vugen to ALM account.
When i try to connect ALM through Vugen to modify scripts, i am getting Error -
"Failed to update components from Server"
Following client components were not downloaded successfully:
5. WebClient.dll : Access is denied.