Re: SRC Documentation on customization on addition of new fields (189 Views)
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Honored Contributor
Abhijit K
Posts: 896
Registered: ‎10-14-2010
Message 1 of 8 (300 Views)

SRC Documentation on customization on addition of new fields

Hi All,

 

New Service Catalog Customization guide has been missing, though SRC is very good look and feel wise but customer always demands for more. So it is always negative feedback when we need to add new fields.

 

It will be really helpful if you come up with documentation on this topic.

 

 

Regards,

Abhijit K

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Honored Contributor
Vadim Gorda
Posts: 5,679
Registered: ‎11-10-2008
Message 2 of 8 (264 Views)

Re: SRC Documentation on customization on addition of new fields

Hello,

I know that course does not replace the fact of the administration guide, nut I have watched to webinar on Learning center in which this area was good covered (In case if you desperately need to get deeper in it atm.).

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HP Expert
Tong Yan
Posts: 272
Registered: ‎06-06-2010
Message 3 of 8 (249 Views)

Re: SRC Documentation on customization on addition of new fields

Hi Abhijit,

I would like to clarify "New Service Catalog Customization guide has been missing". Do you mean KM00729552_hp_man_SM9.33_SRC_Customization_pdf.pdf does not cover adding new fields?
Cheers :)
Yan Tong (Serene), HP Software Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution; and give kudo if you like it :)
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Occasional Visitor
huijuanliang
Posts: 1
Registered: ‎06-02-2014
Message 4 of 8 (232 Views)

Re: SRC Documentation on customization on addition of new fields

Hi,

I think adding a new field in SRC customization guide has been documented.

 

In SRC customization guide, under

Service Manager configuration for Service Request Catalog > Tailor check-out panels > Custom fields: introduces custom fields.

Service Manager configuration for Service Request Catalog > Tailor check-out panels > Add a configuration: documents the steps and instances on how to add a custom field.

 

Hope it can be helpful for your question.

 

Regards,

Hui-juan.liang (From IE team)

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HP Expert
Tong Yan
Posts: 272
Registered: ‎06-06-2010
Message 5 of 8 (222 Views)

Re: SRC Documentation on customization on addition of new fields

Huijuan, Yes, I agree with you. The guide does cover this area. So I asked to clarify. Thank you for listing the related topics clearly.

Cheers :)
Yan Tong (Serene), HP Software Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution; and give kudo if you like it :)
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Established Member
Reddy_reddy
Posts: 4
Registered: ‎06-10-2014
Message 6 of 8 (199 Views)

Re: SRC Documentation on customization on addition of new fields

[ Edited ]

Hi Abhijit,

I am New to this portal
Where can I find SM9.33_SRC_Customization_pdf doc

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HP Expert
Tong Yan
Posts: 272
Registered: ‎06-06-2010
Message 7 of 8 (189 Views)

Re: SRC Documentation on customization on addition of new fields

To find KM00729552_hp_man_SM9.33_SRC_Customization_pdf.pdf,

 

Go to sso(Software Support Online) http://support.openview.hp.com

-> Sign-in using hp passporrt

-> Download

-> Product Manuals

-> sm, 9.33 -> Search

 

Or

Go to http://support.openview.hp.com

-> Sign-in using hp passporrt

-> Use KM00729552 to search in self-solve knowledge db, you need to choose all doc types

 

Or

Use this direct link:

http://support.openview.hp.com/selfsolve/document/KM00729552

You will be prompted to login using hp passport.

 

Cheers :)
Yan Tong (Serene), HP Software Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution; and give kudo if you like it :)
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HP Expert
Tong Yan
Posts: 272
Registered: ‎06-06-2010
Message 8 of 8 (187 Views)

Re: SRC Documentation on customization on addition of new fields

Besides "Tailor check-out panels" using "Tailoring -> SRC Tailoring", the manual also covers user selection in topic:

 

Appendix B: Service Catalog in Service Manager
Dynamic User Options in Catalog Items

Cheers :)
Yan Tong (Serene), HP Software Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution; and give kudo if you like it :)
Please use plain text.
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