Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand (893 Views)
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Occasional Advisor
ILAN
Posts: 8
Registered: ‎05-05-2010
Message 1 of 10 (1,067 Views)
Accepted Solution

HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

Hi,

I'm installing HP SHR after uninstalling It (due to a wrong configuration data inserted at previous installation),

all packages were successfully installed but the last one- the "HP PMDB BO rebrand" It keeps running but nothing happens and I don't get any error message. It just keeps running for an hour now.

 

Please help.

 

Also, if you know the location of installation log files that will be very helpful as well.

 

Thank you in advanced.

Occasional Advisor
ILAN
Posts: 8
Registered: ‎05-05-2010
Message 2 of 10 (1,053 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

After a while it was installed.

guess you have to wait.

Frequent Advisor
sunilts
Posts: 64
Registered: ‎02-29-2012
Message 3 of 10 (1,017 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

Yes you need to wait. last package(HP PMDB BO rebrand) takes very long time to configure coz it starts the Sybase IQ agent nd installs many postgress database files.

 

If the installation failed in the HP PMDB BO rebrand means Ensure that you have local admin user rights. You must not be logged into the system as a domain user.

 

Thanks.

 

Sunil

Occasional Advisor
ahmed_ramadan
Posts: 10
Registered: ‎10-13-2013
Message 4 of 10 (960 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

Dears,

 

I am stuck in HP PMDB Tomcat package, in the ovinstaller logs, it appears that package has been installed successfully, however it's stuck there since 5 hours, installation looks normal (not froze)

 

Also we checked Windows Event logs, I got warnings below:

 

====================WINDOWS EVENT VIEWER WARNING======================

 

Warning               2/18/2014 10:11:46 AM  COM+ SOAP Services     0              None

System.BadImageFormatException: Could not load file or assembly 'E:\HPSHR\Sybase\IQ-15_4\Assembly\V4\policy.12.0.iAnywhere.Data.SQLAnywhere.v4.0.dll' or one of its dependencies. This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded.

File name: 'E:\HPSHR\Sybase\IQ-15_4\Assembly\V4\policy.12.0.iAnywhere.Data.SQLAnywhere.v4.0.dll'

   at System.Reflection.AssemblyName.nGetFileInformation(String s)

   at System.Reflection.AssemblyName.GetAssemblyName(String assemblyFile)

   at System.EnterpriseServices.Internal.AssemblyManager.InternalGetGacName(String fName)

 

Warning               2/18/2014 10:11:46 AM  COM+ SOAP Services     0              None

Removal of an assembly from the global assembly cache failed:  E:\HPSHR\Sybase\IQ-15_4\Assembly\V4\iAnywhere.Data.SQLAnywhere.v4.0.dll

 

Warning               2/18/2014 10:11:48 AM  COM+ SOAP Services     0              None

Installation in the global assembly cache failed:  E:\HPSHR\Sybase\IQ-15_4\Assembly\V4\policy.12.0.iAnywhere.Data.SQLAnywhere.v4.0.dll

 

====================/WINDOWS EVENT VIEWER WARNING======================

 

Can you assist in this?

Occasional Advisor
ahmed_ramadan
Posts: 10
Registered: ‎10-13-2013
Message 5 of 10 (959 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

I am logged in using a domain user who is part of local admin group. Would that be OK or not?

Thanks
Honored Contributor
m_vidyasagar
Posts: 636
Registered: ‎04-21-2011
Message 6 of 10 (954 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

There is a limitation while installing SHR with the domain user.. Refer the release doc ..

 

Capture.JPG

 

Usually PMDB Stage would take much time to finish , Anyways let it run and wait to see the end result , if it failed , then install SHR using local user having admin privilege ..

- Vidyasagar Machani -

Tell me and I forget. Teach me and I remember. Involve me and I learn. -- Benjamin Franklin
Occasional Advisor
ahmed_ramadan
Posts: 10
Registered: ‎10-13-2013
Message 7 of 10 (944 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

Thanks for the feedback.

 

However the domain admin used, is already a member in local admins group, wouldn't that be sufficient?

 

Also we didn't get any errors during the installation, the installation just got stuck in HP PMDB Tomcat since yesterday.

 

I believe we'll have to roll back the installation and start fresh one..!

Regular Advisor
Lohit
Posts: 119
Registered: ‎03-25-2010
Message 8 of 10 (893 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

How long was the installation stuck ? Its been 5 hours and the installation is still stuck on HP PMDB BO rebrand. Not sure if I should rollback or continue.

 

Regards,

Lohit

Visitor
onkark
Posts: 2
Registered: ‎06-09-2014
Message 9 of 10 (783 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

hi i am facing same issue tried all the option but still same issue persisit.Please help

 

Advisor
Ivan Kovac_1
Posts: 23
Registered: ‎07-14-2008
Message 10 of 10 (592 Views)

Re: HP SHR 9.30 Installation- stuck on HP PMDB BO rebrand

Hello,

did you solve this issue? My installation also stuck on Postgres installation, even if I run it as local admin. Notepad with this script is open during installation:

 

Dim WshShell,user,mgdata,yes,objWMIService,objAccount,strGroupName
Set WshShell = CreateObject("WScript.Shell")
Dim BsmInstallDir
Set FSO = CreateObject("Scripting.fileSystemObject")
Set Args = WScript.Arguments

strComputer = "."
     Set objWMIService = GetObject("winmgmts:\\" & strComputer & "\root\CIMV2")
     'I use WMI to get the names for each group depending on SID
     Set objAccount = objWMIService.Get("Win32_SID.SID='" & "S-1-5-32-545" & "'")

     'Get SIDName for: Local Users group = S-1-5-32-545
     strGroupName = UCase(objAccount.AccountName)
        
       MakeFolder Args(0) & "\Postgres\Mgmtdata"
    
    'wscript.echo "%COMSPEC% /c "&"cacls"& " "&Args(0) & "\Postgres\Mgmtdata " &"/E /G "&strGroupName&":F"
    return = WshShell.run ("%COMSPEC% /c "&"cacls"& " "&Args(0) & "\Postgres\Mgmtdata " &"/E /G "&strGroupName&":F", 1, true)
    wscript.quit(return)

    
'' FUNCTION:    MakeFolder
'' DESCRIPTION: Creates a folder if the parent folder is present
'' RETURN VAL:  0: Success
''              1: Folder already exists
''              2: Parent Folder doesnt exists
Function MakeFolder(foldername)
 Dim temp
  On Error Resume Next
   If FSO.FolderExists(folderName)<>True Then
    If FSO.FolderExists(FSO.GetParentFolderName(foldername))=True  Then
      FSO.CreateFolder(folderName)
    End If
   End If
End Function

 

If I check postgres install log, there is installation finished (log is attached).

 

Thanks for your help.

Ivan

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