Service Desk to SAW migration toolkit availability (302 Views)
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HP Expert
Posts: 3
Registered: ‎03-19-2008
Message 1 of 3 (302 Views)

Service Desk to SAW migration toolkit availability

In earlier versions of SAW, there was a CIT toolkit for migrating data from a ServiceDesk System to SAW.  Does this still exist for SAW3?  If not, please advise if there is any specific recommendation for importing SD data to SAW.

Occasional Visitor
Posts: 1
Registered: 4 weeks ago
Message 2 of 3 (85 Views)

Re: Service Desk to SAW migration toolkit availability

Hi,

I would like to know where can I find such a document ?

I would like to know the best practices to begin with SAW. A kind of "SAW for dummy's". Il need to import some datas shuch as categories, group, SLA & SLT and so on. In wich order should i do this?

Thank you for yours awnser.

Regards

 

Honored Contributor
Posts: 519
Registered: ‎08-07-2008
Message 3 of 3 (70 Views)

Re: Service Desk to SAW migration toolkit availability

Hello,

 

The information can be found in the Help Center under

https://saw.saas.hp.com/help/en/full/ServiceAnywhere.htm#Platform/plfrmImportData.htm

 

Best regards,

Brindusa

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