Re: Terminal client does not open on Windows 7 for Business Server Automation (1020 Views)
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Occasional Visitor
vaidyaamol
Posts: 1
Registered: ‎03-27-2012
Message 1 of 6 (1,258 Views)

Terminal client does not open on Windows 7 for Business Server Automation

HI,

 

I am currently using the Server Automation Client v7.86 on Windows 7. When trying to open a remote terminal on any of the managed server, the following error shows up:

'telnet' is not recognized as an internal or external command, operable program or batch file.
Press the Enter key to close this window

The setting for Terminal Client (under Tools -> Options -> Terminal and Shell) is:

cmd /c start /w cmd /c "(telnet %h %p || echo > nul) && echo %m && pause > nul"

The SSH Client setting is blank.

The terminal window did open up on Windows XP. Do these settings need to be changed for Windows 7?

Thanks!
Amol


Regular Visitor
BSAstuff
Posts: 1
Registered: ‎03-27-2012
Message 2 of 6 (1,256 Views)

Re: Terminal client does not open on Windows 7 for Business Server Automation

Recommend you install putty on your desktop...

 

From the SA user guide..

You are not required to use telnet as the terminal application. For example, you could use

putty, the free Windows application that supports SSH, rlogin and telnet. To use a putty

client, you could specify the following command:

"C:\\Program Files\\putty\\putty.exe" -telnet %h %p

 

HTH

Steve

Advisor
FrankS
Posts: 24
Registered: ‎02-18-2011
Message 3 of 6 (1,060 Views)

Re: Terminal client does not open on Windows 7 for Business Server Automation

Hi

 

Remote Terminal not working on 64-bit O/S

 

http://support.openview.hp.com/selfsolve/document/KM1136596

 

I hope this would help.

 

Kind regards

 

Frank

Occasional Advisor
tomisbo
Posts: 8
Registered: ‎07-13-2012
Message 4 of 6 (1,020 Views)

Re: Terminal client does not open on Windows 7 for Business Server Automation

[ Edited ]

Hello,

 

@FrankS, i am not allowed to view the content of the KM.

 Could you explain what is the solution if it exists?

 

Telnet and putty don't work on my Windows 7 computer, the window open but nothing happen. Any idea?

cmd /c start /w cmd /c "(putty %h %p || echo > nul) && echo %m && pause > nul"

 

Thanks.

 

Thomas.

Advisor
pkernan
Posts: 11
Registered: ‎06-02-2012
Message 5 of 6 (1,013 Views)

Re: Terminal client does not open on Windows 7 for Business Server Automation

For RDP

 

This is a known issue and will be fixed in a future patch. (As of this writing, the fix appears to be available in SA 9.06 and 9.13.)

As a workaround, follow these steps:

1. Open the HP Server Automation GUI
2. Navigate to Tools -> Options -> Terminal and Shell
3. Change the RDP Client string from:

mtsc.exe "%r"

to:

C:\windows\sysnative\mtsc "%r"

4. Save your changes.

Please test RDP sessions again, and make sure it works. 

Notes

  1. C:\windows\sysnative\mtsc is not a physical file/application, but in fact an alias in the Windows System to the proper RDP.
  2. This workaround is available in Windows Vista and Windows 7. To get it working for Windows Server 2003 or Windows XP you must install a Microsoft hotfix on your desktop. See the following URL for more info: http://support.microsoft.com/kb/942589
     
 
For Putty you have to change the string to something like:
 
"C:\\Program Files\\putty\\putty.exe" -telnet %h %p
 
but point to the path where Putty exists on your machine.  The string you have in your note is trying to use the command line processor for Windows and instead you just want to point directly to the executable and pass in the type of connection and the variables.  
 
Hope this helps.
pk
 
 
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Occasional Advisor
tomisbo
Posts: 8
Registered: ‎07-13-2012
Message 6 of 6 (1,010 Views)

Re: Terminal client does not open on Windows 7 for Business Server Automation

Great it's working!!

 

Thanks pkernan :)

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