Re: SAS Agent Install Failure on Windows 2000 OS (998 Views)
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Occasional Contributor
MikeRoth
Posts: 3
Registered: ‎07-10-2012
Message 1 of 4 (1,013 Views)
Accepted Solution

SAS Agent Install Failure on Windows 2000 OS

Running HP Server Automation 7.81 (build 37.0.3907.0). Attempting to install agent on Windows 2000 server running SP4. I've tried installing from both the HP SAS server (remote deployment) as well as running the SAS agent install locally on the Windows 2000 server. Both have failed.

 

Here are the error logs from the install:

 

[10/Jul/2012 18:32:25] [INFO] Log started.
[10/Jul/2012 18:32:25] [TRACE] argv[0] : "opsware-agent-37.0.0.2.84-win32-5.2.exe"
[10/Jul/2012 18:32:25] [TRACE] argv[1] : "--opsw_gw_addr"
[10/Jul/2012 18:32:25] [TRACE] argv[2] : "<SAS SERVER IP>"
[10/Jul/2012 18:32:25] [TRACE] argv[3] : "--force_new_device"
[10/Jul/2012 18:32:25] [TRACE] cwd : "C:\"
[10/Jul/2012 18:32:25] [TRACE] CheckE()
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\ )
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath() = 1
[10/Jul/2012 18:32:25] [TRACE] workdir argument : 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK'
[10/Jul/2012 18:32:25] [TRACE] CheckEInner()
[10/Jul/2012 18:32:25] [TRACE] Windows installer type: 32-bit native
[10/Jul/2012 18:32:25] [TRACE] GetSystemName( 0x12ff0c, 512 )
[10/Jul/2012 18:32:25] [TRACE] GetSystemName() = 1
[10/Jul/2012 18:32:25] [TRACE] sysname : win32
[10/Jul/2012 18:32:25] [TRACE] GetSystemVersion( 0x12ff0c, 512 )
[10/Jul/2012 18:32:25] [TRACE] GetSystemVersion() = 1
[10/Jul/2012 18:32:25] [TRACE] sysver: 5.0
[10/Jul/2012 18:32:25] [TRACE] GetSystemType( win32, 0x12ff08 )
[10/Jul/2012 18:32:25] [TRACE] GetSystemType() = 1
[10/Jul/2012 18:32:25] [TRACE] systype : 16
[10/Jul/2012 18:32:25] [TRACE] GetArchitecture( 0x12ff08,  512 )
[10/Jul/2012 18:32:25] [TRACE] GetArchitecture() = 1
[10/Jul/2012 18:32:25] [TRACE] arch : x86
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath( C:\Program Files\Loudcloud )
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath() = 1
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath( , C:\Program Files\Loudcloud, 0x12ff00 )
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath() = C:\Program Files\Loudcloud
[10/Jul/2012 18:32:25] [TRACE] legacy installdir : 'C:\Program Files\Loudcloud'.
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath( C:\Program Files\Opsware\agent )
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath() = 1
[10/Jul/2012 18:32:25] [TRACE] installdir argument : 'C:\Program Files\Opsware\agent'.
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath( , C:\Program Files\Opsware\agent, 0x12fef0 )
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath() = C:\Program Files\Opsware\agent
[10/Jul/2012 18:32:25] [TRACE] local installdir : 'C:\Program Files\Opsware\agent'.
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath( C:\Program Files\Common Files\Opsware )
[10/Jul/2012 18:32:25] [TRACE] CheckAndUpdatePath() = 1
[10/Jul/2012 18:32:25] [TRACE] vardir argument : 'C:\Program Files\Common Files\Opsware'.
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath( , C:\Program Files\Common Files\Opsware, 0x12fef0 )
[10/Jul/2012 18:32:25] [TRACE] CombineWithRootPath() = C:\Program Files\Common Files\Opsware
[10/Jul/2012 18:32:25] [TRACE] local vardir : 'C:\Program Files\Common Files\Opsware'.
[10/Jul/2012 18:32:25] [TRACE] GetAgentBindAddr() result '127.0.0.1'
[10/Jul/2012 18:32:25] [TRACE] CheckForBot( 0x7db878, , , opsware-agent, opswareagent, 127.0.0.1, 1002, 0x12ff00, 0x12ff04, 0x1 )
[10/Jul/2012 18:32:25] [TRACE] Seeking Windows service: opswareagent
[10/Jul/2012 18:32:25] [TRACE] CheckForBot() = 1
[10/Jul/2012 18:32:25] [TRACE] could not find non-legacy opsware agent, now seeking legacy agent
[10/Jul/2012 18:32:25] [TRACE] GetAgentBindAddr() result '127.0.0.1'
[10/Jul/2012 18:32:25] [TRACE] CheckForBot( 0x7db878, , , cogbot, shadowbotservice, 127.0.0.1, 1002, 0x12ff00, 0x12ff04, 0x0 )
[10/Jul/2012 18:32:25] [TRACE] Seeking Windows service: shadowbotservice
[10/Jul/2012 18:32:25] [TRACE] CheckForBot() = 1
[10/Jul/2012 18:32:25] [TRACE] could not find legacy opsware agent, now seeking core server agent
[10/Jul/2012 18:32:25] [TRACE] GetAgentBindAddr() result '127.0.0.1'
[10/Jul/2012 18:32:25] [TRACE] CheckForBot( 0x7db878, /etc/opt/opsware/startup, , opsware-agent, opswareagent, 127.0.0.1, 1002, 0x12ff00, 0x12ff04, 0x0 )
[10/Jul/2012 18:32:25] [TRACE] Seeking Windows service: opswareagent
[10/Jul/2012 18:32:25] [TRACE] CheckForBot() = 1
[10/Jul/2012 18:32:25] [TRACE] opsware agent is not installed
[10/Jul/2012 18:32:25] [TRACE] GetAgentBindAddr() result '127.0.0.1'
[10/Jul/2012 18:32:25] [TRACE] CheckForBot( 0x7d66e4, , , opsware-syncbot-clear, opswaresyncbotclearservice, 127.0.0.1, 1023, 0x12ff00, 0x12ff04, 0x1 )
[10/Jul/2012 18:32:25] [TRACE] Seeking Windows service: opswaresyncbotclearservice
[10/Jul/2012 18:32:25] [TRACE] CheckForBot() = 1
[10/Jul/2012 18:32:25] [TRACE] non-legacy syncbot-clear is not installed, now seeking legacy syncbot-clear
[10/Jul/2012 18:32:25] [TRACE] CheckForBot( 0x7d66e4, , , syncbot-clear, syncbotclearservice, 127.0.0.1, 1023, 0x12fef4, 0x12fef8, 0x0 )
[10/Jul/2012 18:32:25] [TRACE] Seeking Windows service: syncbotclearservice
[10/Jul/2012 18:32:25] [TRACE] CheckForBot() = 1
[10/Jul/2012 18:32:25] [TRACE] legacy syncbot-clear is not installed
[10/Jul/2012 18:32:25] [TRACE] Seeking non-legacy opsgw file: 'C:\Program Files\Common Files\Opsware\etc\agent\opswgw.args'
[10/Jul/2012 18:32:25] [INFO] Will check the gateway list for connectivity
[10/Jul/2012 18:32:25] [TRACE] Checking gateway list '<SAS SERVER IP>

[10/Jul/2012 18:32:25] [TRACE] Gateway Host: <SAS SERVER IP>

\[10/Jul/2012 18:32:25] [TRACE] CheckGatewayAddress(host=<SAS SERVER IP>,portstring=3001,forceMode=0)
[10/Jul/2012 18:32:25] [TRACE] PortPing(Opsware Gateway (<SAS SERVER IP>), <SAS SERVER IP>, 3001, 1)
[10/Jul/2012 18:32:25] [INFO] Opsware Gateway (<SAS SERVER IP>) available at <SAS SERVER IP>:3001'.
[10/Jul/2012 18:32:25] [TRACE] PortPing() = 1
[10/Jul/2012 18:32:25] [TRACE] Gateway checks finished.
[10/Jul/2012 18:32:25] [TRACE] GetCurrentWorkingDirectory( 0x12fef4, 260 )
[10/Jul/2012 18:32:25] [TRACE] GetCurrentWorkingDirectory() = 1
[10/Jul/2012 18:32:25] [TRACE] cwd : C:\
[10/Jul/2012 18:32:25] [TRACE] FILE NAME msxml.dll
[10/Jul/2012 18:32:25] [TRACE] MSXML 8.0.6730.0
[10/Jul/2012 18:32:25] [TRACE] CheckForMSXML = 1
[10/Jul/2012 18:32:25] [TRACE] pyinstaller path : 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\opsware-agent-installer.py'.
[10/Jul/2012 18:32:25] [TRACE] local cryptodir: 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\crypto\agent'.
[10/Jul/2012 18:32:25] [TRACE] uninstaller path : 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\opsw_agent_uninstall.exe'.
[10/Jul/2012 18:32:25] [TRACE] CheckFreeSpace( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK, 15 )
[10/Jul/2012 18:32:25] [TRACE] CheckFreeSpace() = 1
[10/Jul/2012 18:32:25] [TRACE] ExtractPayload( opsware-agent-37.0.0.2.84-win32-5.2.exe, C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK )
[10/Jul/2012 18:32:25]
[10/Jul/2012 18:32:30] [TRACE] ExtractPayload() = 0
[10/Jul/2012 18:32:30] [TRACE] CheckFreeSpace( C:\Program Files\Opsware\agent, 30 )
[10/Jul/2012 18:32:30] [TRACE] CheckFreeSpace() = 1
[10/Jul/2012 18:32:30] [TRACE] CheckFreeSpace( C:\Program Files\Common Files\Opsware, 100 )
[10/Jul/2012 18:32:30] [TRACE] CheckFreeSpace() = 1
[10/Jul/2012 18:32:30] [TRACE] CheckEInner() = 0
[10/Jul/2012 18:32:30] [TRACE] CheckA()
[10/Jul/2012 18:32:30] [TRACE] CheckAInner()
[10/Jul/2012 18:32:30] [TRACE] CheckAInner() = 0
[10/Jul/2012 18:32:30] [TRACE] StopE()
[10/Jul/2012 18:32:30] [TRACE] StopEInner()
[10/Jul/2012 18:32:30] [TRACE] StopEInner() = 0
[10/Jul/2012 18:32:30] [TRACE] UnlinkE()
[10/Jul/2012 18:32:30] [TRACE] UnlinkEInner()
[10/Jul/2012 18:32:30] [TRACE] UnlinkEInner() = 0
[10/Jul/2012 18:32:30] [TRACE] ExtractN()
[10/Jul/2012 18:32:30] [TRACE] ExtractNInner()
[10/Jul/2012 18:32:30] [WARN] Running install_tool\x86\install_tool.exe --zap to terminate running agent processes.
[10/Jul/2012 18:32:30] [TRACE] ChDir( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [TRACE] RunCommand( install_tool\x86\install_tool.exe --zap --loglevel=trace )
[10/Jul/2012 18:32:30] [TRACE] The system cannot find the path specified.
[10/Jul/2012 18:32:30] [TRACE] RunCommand() = 0
[10/Jul/2012 18:32:30] [ERROR] zap_agent: FAIL
[10/Jul/2012 18:32:30] [TRACE] ChDir( C:\ )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [INFO] Removing non-legacy agent files.
[10/Jul/2012 18:32:30] [TRACE] Creating installation directory : 'C:\Program Files\Opsware\agent'.
[10/Jul/2012 18:32:30] [INFO] Installing Opsware agent into 'C:\Program Files\Opsware\agent'.
[10/Jul/2012 18:32:30] [INFO] Agent unpack deferred to InstallN() for atomic delivery.
[10/Jul/2012 18:32:30] [TRACE] ChDir( C:\ )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [TRACE] ExtractNInner() = 0
[10/Jul/2012 18:32:30] [TRACE] InstallN()
[10/Jul/2012 18:32:30] [TRACE] Picklefile : 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\~6232-2.PKL'.
[10/Jul/2012 18:32:30] [TRACE] InstallNInner()
[10/Jul/2012 18:32:30] [TRACE] SetPythonPath( C:\Program Files\Opsware\agent )
[10/Jul/2012 18:32:30] [TRACE] pythonpath : C:\Program Files\Opsware\agent\pylibs
[10/Jul/2012 18:32:30] [TRACE] SetPythonPath() = 1
[10/Jul/2012 18:32:30] [TRACE] Win32InstallN()
[10/Jul/2012 18:32:30] [TRACE] WritePyConfFile( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\~6232-3.OAI )
[10/Jul/2012 18:32:30] [TRACE]  --installdir C:\Program Files\Opsware\agent

[10/Jul/2012 18:32:30] [TRACE]  --vardir C:\Program Files\Common Files\Opsware

[10/Jul/2012 18:32:30] [TRACE]  --confdir C:\Program Files\Common Files\Opsware

[10/Jul/2012 18:32:30] [TRACE]  --logdir C:\Program Files\Common Files\Opsware\log

[10/Jul/2012 18:32:30] [TRACE]  --crypto C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\crypto\agent

[10/Jul/2012 18:32:30] [TRACE]  --pickle C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK\~6232-2.PKL

[10/Jul/2012 18:32:30] [TRACE] WritePyConfFile() = 1
[10/Jul/2012 18:32:30] [TRACE] Running vcdist installer: vcredist\vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi /qn"
[10/Jul/2012 18:32:30] [TRACE] ChDir( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [TRACE] RunCommand( vcredist\vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi /qn" )
[10/Jul/2012 18:32:30] [TRACE] The system cannot find the path specified.
[10/Jul/2012 18:32:30] [TRACE] RunCommand() = 0
[10/Jul/2012 18:32:30] [TRACE] vcredist: RETRY, retrying with backoff command: vcredist\vcredist_x86.exe /q:a
[10/Jul/2012 18:32:30] [TRACE] RunCommand( vcredist\vcredist_x86.exe /q:a )
[10/Jul/2012 18:32:30] [TRACE] The system cannot find the path specified.
[10/Jul/2012 18:32:30] [TRACE] RunCommand() = 0
[10/Jul/2012 18:32:30] [TRACE] vcredist: FAIL
[10/Jul/2012 18:32:30] [TRACE] Win32InstallN() = 0
[10/Jul/2012 18:32:30] [ERROR] Opsware agent installation failed.
[10/Jul/2012 18:32:30] [TRACE] InstallNInner() = 9
[10/Jul/2012 18:32:30] [TRACE] LinkE()
[10/Jul/2012 18:32:30] [TRACE] StartE()
[10/Jul/2012 18:32:30] [TRACE] StartE() = <void>
[10/Jul/2012 18:32:30] [TRACE] LinkE() = <void>
[10/Jul/2012 18:32:30] [TRACE] InstallN() = 9
[10/Jul/2012 18:32:30] [TRACE] ExtractN() = 9
[10/Jul/2012 18:32:30] [TRACE] UnlinkE() = 9
[10/Jul/2012 18:32:30] [TRACE] StopE() = 9
[10/Jul/2012 18:32:30] [TRACE] CheckA() = 9
[10/Jul/2012 18:32:30] [TRACE] ChDir( C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\~6232-1.WRK )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [TRACE] ChDir( ..\ )
[10/Jul/2012 18:32:30] [TRACE] ChDir() = 1
[10/Jul/2012 18:32:30] [TRACE] CheckE() = 9
[10/Jul/2012 18:32:30] [INFO] Log ended.

 

Any help would be appreciated.

Occasional Advisor
caffe_caldo
Posts: 8
Registered: ‎06-29-2009
Message 2 of 4 (998 Views)

Re: SAS Agent Install Failure on Windows 2000 OS

Check out KCS article:

 

http://support.openview.hp.com/selfsolve/document/KM769832

 

There's a chance the following might also be helpful:

 

http://support.openview.hp.com/selfsolve/document/KM536293

 

 

Also, I strongly recommend that you avoid using --force_new_device unless you've hit upon an exception where it's your only option, such as duplicate chassis IDs. It should never be used as a default option.

Occasional Advisor
Hajime Osako
Posts: 5
Registered: ‎08-26-2009
Message 3 of 4 (996 Views)

Re: SAS Agent Install Failure on Windows 2000 OS

Hi,

 

opsware-agent-37.0.0.2.84-win32-5.2.exe might be a wrong binary for Window 2000.

I think *-5.0.exe would be right one, so how about re-pasting Agent installation log after using 5.0.exe?

 

Hajime

Occasional Contributor
MikeRoth
Posts: 3
Registered: ‎07-10-2012
Message 4 of 4 (966 Views)

Re: SAS Agent Install Failure on Windows 2000 OS

Thank you for your help. The first article sovled the issue. I appreciate your assistance.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.