07-25-2013 08:47 AM
When remediating windows patches a similar error is observed:
Install Failed rc : 4: WUA error code -2146498302
Install Return Code: 4
Error Messages: Software install failed with an exit code of 4.
Exception: Cause: com.opsware.common.LegacyException Exception Message: ID: HPSA-1285 Code: cogbot.packageError Details: Error Code: cogbot.packageError $OpswareError= cogbot.packageError command= package= windows6.1-kb2706045-x64_bfff5d3f12c8eaf897ea7abf1
This is a Microsoft error message not HP SA.
Pay special attention to the string "WUA error code XXXXXXXXXX ". It will provide the error code which needs to be investigated.
Take that error code and note it as a hexadecimal number, then check the error code with Microsoft. Likely at: http://technet.microsoft.com/en-us/library/cc72044
This error should be also noticed in the windowsupdate.log
HP Cloud Solution Support Engineer
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