network scan issues with 6350 (841 Views)
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Occasional Visitor
Puck
Posts: 1
Registered: ‎08-26-2010
Message 1 of 2 (841 Views)

network scan issues with 6350

Hi,

 

Have a n6350 which fails to scan over network, USB works just fine.

 

when i start the scanning process i finds the scanner OK without problems, as i press Preview or Scan, it just says Scanning... on the scanner, and the application just says Waiting for scanner page from scanner.

 

after some time the application says busy

 

The scan failed because of a scanner hardware error. Feeder may be jammed. please correct the error and try again.

 

The Scanner Tools Utility says the scanner is busy, so does the scanner's admin. web page.

The scanner "head" itself never seems to move.

 

 

I've turned off the firewall (OS is Vista SP2), but to no avail.

 

any ideas ?

 

Thanks

Trusted Contributor
ANNIE
Posts: 757
Registered: ‎11-19-2009
Message 2 of 2 (812 Views)

Re: network scan issues with 6350

[ Edited ]
Hi,
If you are having problem related to the network connectivity, then you can check out this guided troubleshooting link,
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01668632/c01668632.pdf
Thanks,
Annie
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