05-15-2003 11:20 AM - last edited on 07-11-2013 01:35 AM by JinJing1
I just upgraded my scanner from a scanjet 2200c to a scanjet 5400c. Now my hp photo printing program can't find the new scanner. I have downloaded and installed sj688en and 2 cab files but that did not help. Only threw a new icon on the screen that cannot aquire the new scanner.
Can you help?
P.S. This thread has been moved from Printing and Digital Imaging > Photosmart Products to scanners. -HP Forum Moderator
05-15-2003 11:31 AM
I recommend that you post this question in the Scanner area of the Business Customer Discussion Groups. Here's a link to that site:
The same User ID and password you use here work there as well.
Thanks and take care,
05-16-2003 06:19 AM
In my version clicking on File/Open images from > gives me a list including my scanner, various other Twain devices, etc. and I assume that was true for you also.
From that I assumed there is a file somewhere containing those devices but a file search (so far) did not turn up anything.