Re: Scanjet 7000n 99.0A00 Printer Error (3087 Views)
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Advisor
byeros
Posts: 13
Registered: ‎02-06-2012
Message 1 of 12 (3,395 Views)
Accepted Solution

Scanjet 7000n 99.0A00 Printer Error

Hello everyone,
I have a problem with my Scanjet 7000n.
When I turn on gives me a page orange with an error "99.0A00 Printer Error" and this is the error detail: Partition Installed Failure Out of Resources (0x8000000000000009) Turn device off then on.
If error reappears, record message and contact support.

I tried to enter the "hidden menu" by pressing Esc at power on, within Administrator Tools, I tried to make Cold reset but does nothing.
I tried to configure your network is DHCP or STATIC IP, for downloading the firmware but I still work in "Downloading over TCP" Waiting for connection Configuring network interface at ....MY IP... on port 8816. (I checked if something was passing by my firewall but it seems that does not get it either!)
What do you advise me to do?

 

Thank you in advance

Eros

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Occasional Visitor
WebAssetsLLC
Posts: 1
Registered: ‎12-11-2012
Message 2 of 12 (3,196 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

We are having the same issue and there is no information on the internet about these scanners and HP Support has proven to be of little help.
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Occasional Visitor
JRHelgeson
Posts: 2
Registered: ‎01-02-2013
Message 3 of 12 (3,121 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

You need to use Linux to copy the file to the scanner.

 

The command you need is:

cat {firmware_image_name} > /dev/tcp/{ip_of_scanner}/8816

 

the actual command I used:

cat sj7000nIfw_2200643_228343.bdl > /dev/tcp/192.168.1.60/8816

 

**You need to plug the network cable into the network jack that is built-in to the scanner itself, NOT the jetdirect card.

 

I downloaded and burned a copy of Knoppix linux cd.  Booted from it.

I had the firmware image on a USB drive.

Once booted into Linux, you open a Linux Terminal (command prompt)

type "fdisk -l" to see the devices available to mount, you should see something like this:

knoppix@Microkernel:/$ fdisk -l

Disk /dev/sdb: 60.0 GB, 60060155904 bytes
255 heads, 63 sectors/track, 7301 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0x000b2b03

Device Boot Start End Blocks Id System
/dev/sdb1 1 7301 58645251 b W95 FAT32

You'll need to create a mount point:

> sudo mkdir /mnt/sdb1 

And then mount the directory

> sudo mount /dev/sdb1 /mnt/sdb1 

You can then change to that directory and see the files

> ls /mnt/sdb1

635N_V4112.dld
readme_sj7000_series_fw_2200643_228343.rtf
sj7000nIfw_2200643_228343.bdl

(Note: Make sure you can ping your scanner prior to copying the file)

Then copy the file to the scanner using the 'cat' command

> cat /mnt/sdb1/sj7000nIfw_2200643_228343.bdl > /dev/tcp/192.168.1.60/8816

 

Enjoy!

 

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Occasional Visitor
JRHelgeson
Posts: 2
Registered: ‎01-02-2013
Message 4 of 12 (3,108 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

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Esteemed Contributor
Milo E
Posts: 515
Registered: ‎11-05-2008
Message 5 of 12 (3,087 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

Interesting! Did you put the scanner in "download over tcp/ip" mode before copying the firmware?

If you think my answer helped you, please assign points to me
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Advisor
byeros
Posts: 13
Registered: ‎02-06-2012
Message 6 of 12 (3,030 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

I really thank JRHelgeson for the perfect and detailed answer.

I also thank Milo E for have specified that the scanner should be placed in DOWNLOAD mode to receive the firmware.

In my case I had the disk completely formatted without partitions, and following the procedure reported by JRHelgeson was returned an error: The disk is not bootable.

I set the forcing of the firmware that is always in the hidden menu, I restart the scanner and started automatically install.

Thank you, everybody!

Eros

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Occasional Contributor
Jim Ponder
Posts: 6
Registered: ‎09-02-2009
Message 7 of 12 (2,611 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

Ok, I did all of this and I, too, have the issue with disk not bootable.  I'm looking for the setting on this hidden menu and can't find exactly what you are referring to.  If you could provide the steps to these settings, that would be awesome!  Thanks!

-Jim

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Occasional Contributor
Jim Ponder
Posts: 6
Registered: ‎09-02-2009
Message 8 of 12 (2,604 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

I found the spot to 'force all' but I am still getting disk not bootable... Thoughts?
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Advisor
byeros
Posts: 13
Registered: ‎02-06-2012
Message 9 of 12 (2,560 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

You have entered the hidden menu?
After loading the firmware reboots the scanner.
You from the problem of non-bootable disk, reboot.
Enter the hidden menu, you tell him to force the firmware, save and reboot

 

Sei entrato nel menù nascosto?
Dopo aver caricato il firmware riavvi lo scanner.
Ti da il problema del disco non bootable, riavvi.
Entri nel menù nascosto, gli dici di forzare il firmware, salvi e riavvi

 

 

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Visitor
jeethan
Posts: 3
Registered: ‎05-07-2013
Message 10 of 12 (2,438 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

Hi ,

 

      This  99.0A00 Printer Error , its a firmware error message .

The issue can be resolved by upgrading the firmware .

Below is the link for the firmware to download -

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15... .

 

If still the same error , the scanner along with the Hard drive needs to be replaced.

 

Thank you,

Best Regards,

 

Jeethan

Technical Support Engineer for Printers/Scanners
Hewlett-Packard Globalsoft Limited
Email : jeethan-lawrence.rodrigues@hp.com

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Occasional Visitor
ejj_123
Posts: 4
Registered: ‎08-28-2013
Message 11 of 12 (1,891 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

Dear User,

If u have received" Dis is not bootable" message, you have to get HDD replaced

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Occasional Visitor
stevemaher
Posts: 1
Registered: ‎10-16-2013
Message 12 of 12 (1,623 Views)

Re: Scanjet 7000n 99.0A00 Printer Error

[ Edited ]

Big Thanks to all above.

 

I used your instructions to move the 1.5 GB firmware to the device (the smaller firmware didn't work). I forget if I had to set it to force or not, bur regardless it booted.

 

Oh and insted of booting to Linus for the 'cat' command, I just used my MacBook's Pro standard terminal--Worked like a charm.

 

After I booted it, I upgraded to the latest firmware and it's working well.

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