Scanjet 5590 ADF paper jam (5599 Views)
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Occasional Visitor
Posts: 1
Registered: ‎11-08-2005
Message 1 of 10 (5,599 Views)

Scanjet 5590 ADF paper jam

Scanjet 5590 ADF paper jam

We have a few HP Scanjet 5590 scanners on the floor and all have the same problem. When used to scan a legal size document, the ADF will sometimes either not pick up the document or jam while processing it. It rarely works as it should. Note that this does not happen with standard thickness paper, but the sheets we have to scan are a bit thicker than normal paper. We have tens of thousands of those to scan in order to get rid of the originals. Sometimes the paper will get torn apart when being scanned and we have to tape it back together, copy it and then scan it once more, which, needless to say, is a waste of time.

Are there any settings I could change, either inside the scanner itself (wheels, feeder sensitivity, etc.) or in the application for it to better recognize legal size documents? This problem never occurs with regular (letter size) documents.

I am using the Scanjet 5590 on a Windows 98SE machine with no possibility to change the OS in the near future.
Occasional Visitor
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Registered: ‎06-10-2006
Message 2 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

Did you get any response? I just got a 5590 and it jammed on the second document I put in it - I'm still trying to figure out how to clear it without sending it straight back to HP for service.
Occasional Advisor
Posts: 8
Registered: ‎10-06-2004
Message 3 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

Let me relate my similar problems with the 5590 scanner. I bought this scanner 1 year ago this month. It is used on a Windows XP Pro machine.
Initially, we were having quite a few problems with jams, torn invoices etc. Scanning maybe 200-300 pages per day with 5-10 rescans necessary. Granted, it is a real pain to have to dig a page out of the scanner and then scotch tape it back together. After 2 days of this I was on the verge of boxing the scanner up and taking it back to the store for a refund. Then something happened which to this day baffles me. It stopped eating paper all of a sudden and rarely does it jam today. Maybe it just needed to break itself in. I don't know, but it works like a trooper now and we would not swap it out for anything else. Go figure.
Occasional Visitor
Posts: 1
Registered: ‎07-17-2006
Message 4 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

We have used the 5590 for a good number of months now and it never stopped jamming. The employee in charge of the scanning process was very patient since he was able to scan 34000+ documents with an average of one jam per 20-25 documents. I phoned HP Support and they sent me another ADF but that did nothing to solve the problem. In the end, it was either buy a new scanner or get used to this one. Since I was not the person making the decision, the Scanjet 5590 stayed.
Occasional Advisor
Posts: 6
Registered: ‎02-13-2006
Message 5 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

I haven't figured out how to clear the ADF jam. Anyone got a URL for the procedure or manual?
Valued Contributor
Posts: 132
Registered: ‎09-23-2006
Message 6 of 10 (5,597 Views)

Re: Scanjet 5590 ADF paper jam



Hi,

The following is the link where you can find the stps to clean, clearapdata123paper jams and trobuleshoot the issue regarding with the ADF for your 5590 scanner also.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bps05641&dlc=en〈=en

Regards

Vijay Mandokar
Advisor
Posts: 20
Registered: ‎08-05-2006
Message 7 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

I need to know how to clear the ADF's paperpath AFTER the paper begins to enter the far-left area where it curls down into the ADF. The paper is picked-up properly, but one side of the ADF paperpath seems to be obstructed --that side stops moving, so the paper skews, and then it jams.

I have looked at the link provided in one of the replies -- it does not say how to clear the paperpath. I have always owned hp printers, and they all have from time to time had a paper jam that required clearing the paperpath -- instructions were available -- and they all worked perfectly afterward. I am sure that if I could open up the paperpath on the ADF I will find something in it that can be removed. I hope someone knows how to gain access to the paperpath.
Occasional Visitor
Posts: 1
Registered: ‎11-17-2009
Message 8 of 10 (5,595 Views)

Re: Scanjet 5590 ADF paper jam

One thing we found was that the horizontal green plastic paper guide inside the ADF can be askew.
It has two tabs. If one side is not clicked into place, the other side has a narrower opening. On our scanner, it was shredding one side of the paper and jamming.
We pressed down on the tab on the side that was higher up, heard it click onto place, and the opening, while not perfectly level, at least had a larger opening on the side that had been shredding the paper.
We tested a few pages and they went through without a problem.
Occasional Visitor
Posts: 1
Registered: ‎11-01-2013
Message 9 of 10 (2,719 Views)

Re: Scantest 5590 ADF paper jam

[ Edited ]

 

 

 


Mandokar Vijay wrote:


Hi,

The following is the link where you can find the stps to clean, clearapdata123paper jams and trobuleshoot the issue regarding with the ADF for your 5590 scanner also.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bps05641&dlc=en〈=en

Regards

Vijay Mandokar


follow that STUPID link

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Posts: 1
Registered: ‎01-14-2014
Message 10 of 10 (2,364 Views)

Re: Scantest 5590 ADF paper jam

How I cleared the paper jam on the HP Scanjet 5590:

Raise the lid on the flat bed scanner.

 

Look at the lid on the edge near the hingesYou will see open gears thereYou probably will also see the edge of your paper curled up in thereI used my fingernails to gently push the paper up toward the rollersTry to keep it flatThen manually move the gears which ever way they will move

 

Mine only moved a little bit but when I closed the lid I was then able to firmly grab the paper and with a slow gentle pull the paper came right outCheck to see that there are no pieces missingMine had the corner ripped offI was able to see it from the top and gently coax it out.

 

Good luck with yours.  

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