Re: Scanjet 4890 An Unexpected Internal Error (388 Views)
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Occasional Collector
six620
Posts: 2
Registered: ‎01-13-2011
Message 1 of 2 (431 Views)

Scanjet 4890 An Unexpected Internal Error

On WinXp sp3, while scanning document to PDF format, got the error

 

.Tried the suggested solution of
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

, no work.

Used hp scan diagnostic utility, test was fine for **PDF** of document, but error occured when scanning the actual document to **PDF** format.
Tried reinstall and cleanup many times, no work.

Tried the patch of COL10862.exe, it helped to release the error, but did not fix it.
I found there are many reports on it, but still no fix.
Has anyone found a solution?

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Occasional Collector
six620
Posts: 2
Registered: ‎01-13-2011
Message 2 of 2 (388 Views)

Re: Scanjet 4890 An Unexpected Internal Error

Even it is a bit older machine, I am still looking for solution, NO help???

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