07-23-2002 10:48 AM - last edited on 11-26-2012 06:30 PM by maikoro
I have recently upgraded to windows Xp. I obtained the latest CD fro HP here in England but it does not seem to work. Once I install the scanner and its software Xp crashes but reports a problem with my Geforce MX400
graphics card. If I then uninstall the scanner everything is fine again. Can anyone please shed any light on this problem?
P.S. This thread has been moved from Printing and Digital Imaging > Photo Systems to Scanners - HP Forums Moderator
09-17-2002 02:25 AM
Another point is that mostly u have to take a special way to install the HP devices. Mortly U have to install U're printer at the and of all installed.. so I'll say try to install first U're Scanner and anorther HP device.
10-22-2002 03:48 AM
If connecting via Parallel...just go through the same procedure but when you shut the computer down after installing the software,connect the Scanner and then reboot.