ScanJet 8300 does not scan negatives (114 Views)
Occasional Visitor
Posts: 1
Registered: ‎12-13-2013
Message 1 of 1 (114 Views)

ScanJet 8300 does not scan negatives

My HP ScanJet 8300 Pro will not scan film negatives or slides. Windows 8 Pro x64. The HP Solution Center software pops up a message box telling me that the Transparent Materials Adaptor (TPM) is not connected.


The adaptor is connected and I checked the connection by disconnecting and reconnecting. This is the first time in five years that I tried to use the TPM so I was surprised to find that it did not work.


I have updated the firmware to 1.45 and I have updated the software and driver. What else can I check?

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation