Re: ScanJet 7800 Error message (2734 Views)
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Occasional Visitor
Monique Lewis
Posts: 1
Registered: ‎12-21-2009
Message 1 of 23 (3,543 Views)

ScanJet 7800 Error message

Receiving the following error message each time I try to scan a document:
Scanner Driver error #281, -45230)
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Frequent Advisor
becky naqvi
Posts: 39
Registered: ‎09-14-2009
Message 2 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

What software are you using? Please include the version. Has it worked in the past or has it never worked?
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Occasional Visitor
axd342dev
Posts: 4
Registered: ‎02-27-2010
Message 3 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

I receive almost the same message extremely frequently. Scanner driver error (#281, -4523). I also frequently get a 'page not found in feeder' halfway through scanning a page. Once I have scanned a batch of pages in the SDSS and attempt to add some more pages to the batch I also receive a Scanner not connected message when I hit scan. Once I hit the scan button again, it goes ahead and scans (but may come up with a different error during the scan).

I am running Windows 7 x64 with SDSS 2.7 and the driver version is 2.0.0.1 (4/23/2007). I installed the 12/14/2009 and 12/15/2009 driver and twain driver installation packages which came packaged with this driver version.

I previously received the same kinds of errors in SDSS 2.6 with the previous driver and software in Vista x64.

This is becoming increasingly frustrating for such an expensive scanner (and previously very useful and functional in XP).
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Frequent Advisor
becky naqvi
Posts: 39
Registered: ‎09-14-2009
Message 4 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

What is the serial number on the 7800? I haven't seen the problem you are experiencing but we can try to duplicate it.
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 5 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

After the passage to Windows7 i'm experiencing the same issue (error #281 -4523) as the other users. Even with power cicling the scanner doesn't work. I think that a software revision of the scanner from HP is urgently needed!
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 6 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

....of course i meant scanner driver
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Frequent Advisor
becky naqvi
Posts: 39
Registered: ‎09-14-2009
Message 7 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

What is the serial number of the scanner you are using?
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 8 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

S/N=CN778A705T
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Occasional Visitor
axd342dev
Posts: 4
Registered: ‎02-27-2010
Message 9 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

Sorry for the delay in getting this to you. S/N=CN69VA11VS
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Occasional Advisor
satish omprakash
Posts: 6
Registered: ‎03-16-2010
Message 10 of 23 (3,482 Views)

Re: ScanJet 7800 Error message

Please try scanning from all the profile listed in SDSS software and let me know...I will work on this issue.
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 11 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

Dear Satish, I think the issue is not related to the SDSS software but with the "basic scanner driver" prepared by HP (Mr. Pavlov?)because:
1) the software get stuck before opening or making any choose of profile
2) you have this problem also using the embedded "windows faxes and scanner" software

Thanks for invastigating this issue
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 12 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

Dear Satish, I think the issue is not related to the SDSS software but with the "basic scanner driver" prepared by HP (Mr. Pavlov?)because:
1) the software get stuck before opening or making any choose of profile
2) you have this problem also using the embedded "windows faxes and scanner" software

Thanks for investigating this issue
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 13 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

The basic driver scanner (file Setup_basic_7800_3 from website HP) is the one prepared by HP to solve the incompatibility issue with Vista and Seven
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Occasional Advisor
ZaffoZaffagno
Posts: 7
Registered: ‎03-16-2010
Message 14 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

..and I think it needs a revision to solve the scanner driver error code message #281 -45230
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Esteemed Contributor
Milo E
Posts: 515
Registered: ‎11-05-2008
Message 15 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

Zaffo: The SDSS is using isis/twain driver, not the basic wia driver.
If you think my answer helped you, please assign points to me
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Occasional Visitor
José Manuel Martínez Ma
Posts: 1
Registered: ‎03-29-2010
Message 16 of 23 (3,556 Views)

Re: ScanJet 7800 Error message

I have similar problem with Scanjet 7800. In winXP, I had drive errors. Now, I instaled win 7 enterprise and the scanner shows error 33 flashing on the display. I have not instaled either twain nor SSDS. Therefore, some problem occurs with drivers. However, control panel shows all ok. However, the scanner does not work. This machine is new, the computer is new and the win 7 is new....We need a solution from HP.
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Occasional Visitor
ArnoudvandenEerenbeemt
Posts: 2
Registered: ‎08-02-2010
Message 17 of 23 (3,385 Views)

Re: ScanJet 7800 Error message

Dear all,

 

I am experiencing the same problem : SDSS 2.7 is freezing during scanning of multiple pages. I have been able to use it under xp only. On 1 August 2010 I installed the very latest HP software/drivers (Twain) on new hardware and a fresh Win7 32-bit system. Still the same software freeze.

 

It occurs to me that HP moderators are not offering any solutions to which people then confirm that these have helped them out. Nor does HP include this widely reported Win7 incompatibility on the device's support page. Also I would very much like to use this scanner purchased at a price of US$ 1000 for more than the 1,200 scans so far.

 

HP, please help all users of the Scanjet 7800 efficiently. Thank you in advance,

 

Arnoud

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Occasional Visitor
Rico467
Posts: 1
Registered: ‎08-03-2010
Message 18 of 23 (3,371 Views)

Re: ScanJet 7800 Error message

Same problem here.  Had scanner for a few years with aboslutely no problems.  Then one day it just started giving me the error message.  When I click on scan the only thing I get is the Scanner driver error (#281, -4523).  I've redownloaded the available driver from the HP site and still it does not work.  When I called HP they said "You are out of warranty and no, you cant pay for suport.  We are not going to be able to help you in any way."  He then went on to recommend looking into buying a new scanner.  Nice!  So frustrating.  Any ideas much appreciated. 

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Visitor
Mailer
Posts: 2
Registered: ‎01-27-2011
Message 19 of 23 (2,734 Views)

Re: ScanJet 7800 Error message

I too am getting the same error message as you (running windows 7, 64 bit).  did you manage to solve that problem? If so, please let me know as I too am extremely frustrated.

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Occasional Visitor
Irakli
Posts: 1
Registered: ‎09-13-2012
Message 20 of 23 (1,511 Views)

Re: ScanJet 7800 Error message

Had scanner for a few years with aboslutely no problems.  Then one day it just started giving me the error message.  When I click on scan the only thing I get is the Scanner driver error (#281, -4523).  I've redownloaded the available driver from the HP site and still it does not work

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Esteemed Contributor
Milo E
Posts: 515
Registered: ‎11-05-2008
Message 21 of 23 (1,507 Views)

Re: ScanJet 7800 Error message

Try this solution:

 

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...

If you think my answer helped you, please assign points to me
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Occasional Visitor
Wannahocalugi
Posts: 1
Registered: ‎11-21-2012
Message 22 of 23 (1,277 Views)

Re: ScanJet 7800 Error message

Is there any helpful information on this?  Lots of people posting this error over the last 5 years and there doesn't seem to be an easy to find solution.  The link provided in the "try this" post doesn't work anymore.

 

My scanner works, then doesn't work, then works, then doesn't work.  I have changed out the USB cable to a new, higher quality cable.  Mostly I just turn off the scanner, close the software, turn the scanner back on and cross my fingers.

 

Same error as everyone else - Scanner Driver Error (#281, -4523) on the computer and 33 displayed on the scanner LCD.

 

I'll be waiting.

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Esteemed Contributor
Milo E
Posts: 515
Registered: ‎11-05-2008
Message 23 of 23 (1,208 Views)

Re: ScanJet 7800 Error message

Here is the direct link then:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15...

If you think my answer helped you, please assign points to me
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