06-14-2002 04:09 PM - last edited on 11-26-2012 06:42 PM by Cathy_xu
Since upgrading to a pavillio 721A with Win XP I have not been able to use S20 Photoscanner. After downloading HUGE install s/ware device manager shows scanner as connected and functioning normally but attempts to use result in lost communication message.
No combination of USB Ports/hubs/cables has any bearing.
Software has been uninstalled and reinstalled as per instructions from HP supprt but to no avail.
Any help gratefully accepted
P.S.This thread has been moved from Photo Systems to Scanners- HP Forums Moderator
06-17-2002 10:07 AM
06-25-2002 11:48 PM
Sound you have bad USB ports.
Try the scanner on another computer so you can see that the scanner is OK .
And what that you can to about your USB ports is that upgrade the driver , Check if your USB ports share any IRQ with other device and if the IRQ is between 0-15 .
that is some basic trubbelshotting ..
I wonder does is came up with any error message ?