12-11-2001 08:15 PM - last edited on 11-25-2012 11:11 PM by Maiko-I
I have just re-setup a network scanjet 5 fo a customer and, using Rightfax 7.0 the Scanjet doesn't pass the username to RightFax. Any ideas on how to fix that?
P.S. This thread has been moved from Printing and Digital Imaging > Digital Senders to Scanners - HP Forums moderator
12-12-2001 03:16 PM
Take a look at the (xxxxxxx.hpf) file in the HPFScan folder to see if the user name for the user that sent the FAX is there. If it is then the FAX server for what ever reason isn't parsing this file properly for the user name. If the user name isn't there I would start by checking to see if the user was properly created in JetAdmin.
By the way what is your NOS?
I hope this helps,
12-12-2001 07:08 PM