Network Scanjet 5 doesn't pass username to RightFax (145 Views)
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Occasional Contributor
Mike Ray
Posts: 5
Registered: ‎12-08-2001
Message 1 of 3 (145 Views)

Network Scanjet 5 doesn't pass username to RightFax

[ Edited ]

Hi,

I have just re-setup a network scanjet 5 fo a customer and, using Rightfax 7.0 the Scanjet doesn't pass the username to RightFax. Any ideas on how to fix that?

Thanks,

Mike

 

 

P.S. This thread has been moved from Printing and Digital Imaging > Digital Senders to Scanners - HP Forums moderator

Trusted Contributor
Robin Bruhjell
Posts: 88
Registered: ‎05-22-2001
Message 2 of 3 (145 Views)

Re: Network Scanjet 5 doesn't pass username to RightFax

Mike,

Take a look at the (xxxxxxx.hpf) file in the HPFScan folder to see if the user name for the user that sent the FAX is there. If it is then the FAX server for what ever reason isn't parsing this file properly for the user name. If the user name isn't there I would start by checking to see if the user was properly created in JetAdmin.

By the way what is your NOS?

I hope this helps,

Robin
Occasional Contributor
Mike Ray
Posts: 5
Registered: ‎12-08-2001
Message 3 of 3 (145 Views)

Re: Network Scanjet 5 doesn't pass username to RightFax

I'm using WinNT 4.0. Is the proper way to do this to select the user from the panel, and then type the fax number at the login prompt on the screen?

Thanks,

Mike
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