02-11-2013 02:32 PM
I just purchased an HP Scanjet G4050, but I can't "scan to file (pdf)." After some investigating, I found out I am missing components, specifically the HP Solution Center. I've tried downloading directly from the HP website, but it is not installing correctly. Something is causing a problem and I can't solve it. I'm running a new computer that has Windows 7 (64 bit), and some files were transferred from my old computer, which ran on Windows XP, and I had an old scanner that no longer works (3500C). The scanner works and I can scan images into a jpg, but I am missing other options.
Can someone help me install/ fix the missing HP Solution Center?
05-08-2013 02:35 PM
With the release of the Windows 7 version of the software the G4050 scanner does not have Solution Center any more. That does not mean that the functionality is gone. You can now create shortcuts in the hp scanning application and a shortcut can easily be created to scan to a PDF file.
I hope this helps.
05-08-2013 07:18 PM
05-09-2013 05:59 AM
paolo25 - How do you create a shortcut to create a pdf when scanning? That is my issue. I can only seem to save scanned images as a .jpg, etc., then I have to go into Photoshop to convert it to .pdf, then I have to merge them into one file. It's too much!!!
05-09-2013 10:05 AM
To scan multiple pages as PDF document, scan one page and then click on add page after you place the second page for scanning continue adding page till you have scanned all the pages and then click on save.
It will be saved as one document.
Thank you for choosing HP !!!!
05-09-2013 12:23 PM
Hi. Do you have the desktop icon called, HP Scanning? If you double click on this icon you will get a screen that has different shortcuts you can use. Your scanner should have a default PDF shortcut already there. If not, you can create one.
If the desktop icon is not there, look in your Start menu Start->All Programs->HP->Scanjet->G4050->HP Scanning.
I added a screen shot of the HP Scanning Window.
As a side note, notice the menu items in this dialog. Under Options, you will find some of the settings you used to see in the Solution Center.
05-09-2013 03:01 PM - edited 05-09-2013 03:16 PM
Jan_Y - That may be the big problem that I can't resolve. I don't have "HP Scanning." All I have is an icon for "HP Scanjet scanner." I've attached a screenshot picture of the window that opens up. This is not what I should have. Without someone looking at why I'm missing this feature/ program on my computer, I have been unable to successfully resolve the issue myself. I have deleted and re-installed the software/ driver, but it hasn't solved the problem.
05-09-2013 03:09 PM - edited 05-09-2013 03:17 PM
priyankagadekar - That's part of the problem. I don't have the "add page" feature, and I can't save it as a pdf. All I have is an icon on my desktop for "HP Scanjet scanner." And it has very limited abilities! I need a tech expert to take a look at my computer, because I am unable to solve the problem. I have tried to delete and re-install the software/ driver mulitple times, and it's not installing correctly.
I've attached a screenshot picture of what the window that pops up, and, as you can see, it's not able to to do everything. Something is missing.
05-13-2013 07:13 AM
Thanks for attaching the screenshot. I can see it now. This software is Microsoft's default scanning software, not the software that came with the scanner. I have a bunch of questions for you. Then we can figure out how best to help you.
1. Are you using the CD that came with the scanner or using software downloaded from the Web?
2. What operating system are you using?
3. Do you have any other HP printers or scanners installed on your system?
4. Do you get any errors when you install the software? Did you check the start menu to see if the software is installed and located there for you to launch?
The software on the web is located at:
05-13-2013 08:00 AM
1. I have downloaded from both the CD that came with the scanner AND directly from the HP website (full feature software and driver). Running a diagnostic check several months ago, it says there is a problem with the front panel software.
2. Windows 7 (64 bit)
3. I have an HP Laserjet 5P printer, that works fine. This is also a new computer, which files were transferred from my old computer, which ran Windows XP, and I had an old scanner that no longer worked - 3500C. I am wondering if there is something that got transferred from that, that is interfering with everything correctly being downloaded for the G4050, or causing a problem with the G4050 program from running correctly.
4. Running a diagnostic check several months ago, it says there is a problem with the front panel software. Thus, the software is not installed correctly, and I cannot locate it on my computer.
05-13-2013 12:13 PM
Ok, that better explains your situation. I have asked a contact of mine for some information for you that you can try. Hopefully, this information will help in the case that something was transferred over that is interfering in your install.
05-13-2013 02:13 PM
It seems that the installer has gotten very confused and is not installing the software correctly even though it is not giving any error messages. I have heard of other people encountering this kind of problem. I expect you do not even see C:\Program Files (x86)\HP\Digital Imaging\bin\hpqkygrp.exe on your computer, which is the executable that has these shortcuts and does what you are looking for.
HP has published a couple of documents to try to scrub the system and get it into a state where the installation can completely correctly. The first one refers to a problem with an anti-virus software called Quick Heal but the steps are generally applicable and the advice about anti-virus software can be used for any application:
The second document is just a general document about things that can be attempted when there are these kinds of connectivity problems:
Hope that gets you where you need to be.
05-23-2013 12:03 PM
It depends on what problem you are seeing but the documents I provided apply generally to many HP scanner models. You can try out the suggestions provided and you can also share with us some details of the problems you are having to see if there are other suggestions.