HP Scanjet 5590 - error paper jam (4467 Views)
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Occasional Visitor
Posts: 1
Registered: ‎10-28-2008
Message 1 of 2 (4,467 Views)

HP Scanjet 5590 - error paper jam

Hi,

a paper jam occured in my scanjet.

thanks for helping me to solve the problem.

Best regards,
Mechthild
Trusted Contributor
Posts: 256
Registered: ‎08-04-2007
Message 2 of 2 (4,467 Views)

Re: HP Scanjet 5590 - error paper jam

Hi,

First do a complete update & patch management (download link below)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=377691&p...

After if you experience the same,in order to troubleshoot please follow the steps to check the hardware functionality of the scanner:

1. Disconnect the USB, TMA, ADF, and power cables from the back of the scanner. Leave the power module connected to the power source.

2. Press and hold the Copy and E-mail buttons on the front panel, and connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release both of the buttons.

3. Press and release the Scan Document button.

4. During a successful base unit self test, the scanner will do the following:
The scanning lamp will light up.
The carriage will continuously move the full length of the scanning bed.

5. To end the test, disconnect the power cable from the back of the scanner.

If the base unit self test results were as described above, then the test was successful.

If the self test is successful, then there is no issue with the base unit of the scanner.

Please follow the steps to check the hardware functionality of the ADF (Automatic Document Feeder) for your scanner:


1. Disconnect the USB, Transparency Materials Adapter (TMA), and power cables from the back of the scanner. Leave the power module connected to the power source.

2. Connect the ADF cable to the ADF port on the back of the scanner.

3. Close the document cover.

4. Load documents into the ADF.

5. To enter self test mode, while pressing and holding the front panel Copy and E-mail Buttons down, connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release the buttons.

6. Press and release the Scan Document button.

7. During a successful self-test, the ADF will perform as follows:

" Documents will feed through the ADF

8. To end the test, disconnect the power cable from the scanner.


If the ADF self test results were as shown above, then the test was successful.


If the self test is successful, then call Hp and get a replacement / repair.

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