01-26-2005 11:55 AM
My capshare will not scan anymore. When capshare is turn on, it will go through the start up screen without a problem, one can use the tools command, help command, etc.
When the scan start button located on the back of the unit is depress, the light at the bottom of the appliance will flash and then the orange LED light on front of the appliance will remain lit. The scanner will not scan, will not respond to any other command and the only other result is to turn it off.
I did a full reset on the appliance and still does not work.
Has the life on the internal lamp in the scanner reach its end?
What do you think is the problem?
Need help. This is one of the greatest tools I have ever had and no one out there makes anything close to it.
Can this be repaired?
Solved! Go to Solution.
01-27-2005 12:29 AM
From your description the lamp of your problem, I am afraid that the lamp has failed. HP no longer support the capshare 920.
01-27-2005 11:26 PM
It sounds like the image processing chip "Paco" on your Capshare has gone belly-up (I was the project manager for Paco). It's unlikely that you can get that repaired as there weren't any spares at the end of the Capshare project. I think e-bay is probably your best bet.
01-29-2005 04:18 AM
I am afraid I must list similarly bad news as Freddy Galarraga did (where are you from ?).
My Capshare 920 also gave up the sanning about 10 days ago and your observations are precisely the same as mine. I did manage to download anything that was left in the memory, so that part still works.
My additional questions to Phil Jensen would be:
is it really the paco chip that gave out since the downloading still works }
is the image capturing, storing and then downloading done by the chip or are there other parts that could be the problem ?
is there really no other way to repair the Capshare, in or outside the US ?
I the equipment daily and for almost 4 years. That is an excellent performance. Yet I have a calculator which is 20 years old and has NO BURNOUT so cannot really understand why the chip should have gone bad.
01-29-2005 08:53 AM
> is it really the paco chip that gave out
> since the downloading still works }
Without looking at the capshare it is difficult to know, but Paco would be a prime suspect. The Paco chip is actually made up of 3 different processors. One handles capture and the other two handle everything else. It sounds like the front end of the Paco went bad.
> is the image capturing, storing and then > downloading done by the chip or are there > other parts that could be the problem ?
Pretty much everything is built into the Paco.
> is there really no other way to repair
> the Capshare, in or outside the US ?
I have heard that there are places that will fix things like broken power switches and such, but I'm certain that nobody has access to the main PC board which contains the Paco chip. We used up all that we made.
> I the equipment daily and for almost 4
> years. That is an excellent performance.
> Yet I have a calculator which is 20 years
> old and has NO BURNOUT so cannot really
> understand why the chip should have gone
All in all Capshare has done fairly well reliability wise. 4 years is really quite a while for electronic devices. If HP had kept going with the Capshare then failure information could have been analyzed to improve the reliability but alas it wasn't to be. Unfortunately the Capshare is probably one of the last original things the HP will do since they now seem happy to buy things from others and resell them (ie the iPod etc).
01-31-2005 09:04 AM
I want to see if I can spot anything. It may be naive but if there are no moving parts in the capshare and the lights are supposedly still good, then what caused the chip to brakeUnfortunately I am not an engeneer but is there anything that a layman could detect?
02-01-2005 07:10 AM
05-25-2005 10:47 AM
I am an electrical engineer and have designed somewhat similar microcontroller based embedded systems for various commercial & consumer applications (not for HP).
Since there is no HP support and no apparent online solution... I removed the back cover from the 910 and found that a sharp "spring metal grounding clip" (on the right side) had nicked and shorted the wires leading to the large LEDs (which tell the 910 its physical scanning position on a paper page). I carefully repositioned the LEDs' four wires so they were safe and reassembled the unit. My CapShare 910 now captures images!!!
The back cover is a little tricky to remove and replace since the power and contrast buttons are held in place by the back cover as well. If you do not want to attempt this yourself, you may want to enlist the help of an acquaintance who is very good with computer hardware type repair.
No guarantee that this is the same problem you are having...but I would say it is a very strong possibility. On my CapShare 910 this was a failure waiting to happen and it was that way since the day it was assembled at the factory from what I observed. Someone in production neglected to be careful when they routed the LEDs' wires near a sharp sping metal grounding clip.
Hope this helps.
Best regards, Mike
07-06-2006 05:29 AM
10-02-2009 07:53 AM