Blue Colored Tint over the Entire Scanned Image (434 Views)
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Occasional Visitor
Azucena
Posts: 1
Registered: ‎11-30-2013
Message 1 of 2 (434 Views)

Blue Colored Tint over the Entire Scanned Image

We purchased a ScanJet N6350 and I had it setup for network use. I carefully read the user manual (installation) and followed the steps thoroughly thus I had all my 9 users name configured on the Scanjet mahine. Problem comes when I perform scanning both on flatbed and feeder - I see a distinct blue colored tint over the entire scanned image. This applies to both document-to-PDF scanning (feeder) and paper-to-photo (flatbed) scanning.

 

I performed the procedures listed in here but to no avail.

 

Can anyone help me on this, please.

HP Pro
adfengineer
Posts: 2
Registered: ‎01-14-2014
Message 2 of 2 (354 Views)

Re: Blue Colored Tint over the Entire Scanned Image

Hi, thank you for your post.  This appears to be a hardware issue.   if the device is still in warranty I would recommend that you contact customer support at www.hp.com/support for further troubleshooting and to see about a replacement unit.

R. Smith "I work for HP"
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