08-02-2012 06:31 AM
When I attempt to generate an excel spreadsheet or run a query from the excel report generator, the system becomes stuck in an infinate loop at the progress bar.
I have tried running reports on various PCs using various projects to no avail.
We bounced the database and application server, again to no avail either.
Simple queries in the generator which I know will return little or no data also get stuck in the infinite loop. I also ran the generator on a small training project to ensure it wasnt a performance issue. No joy there either.
It should also be noted that our users are not experiencing any performance issues.
Do you have any recommendations on where I should be looking at in order to figure out the potential cause of the problem?
Analysis graphs are working ok so we have no problems returning data via that method.
We are in the middle of a vital test cycle so applying any patching or version upgrades would not be the ideal solution.
This functionality was working until two days ago and we have not touched any hardware or software on the QC server over that period of time.
OTA Client 22.214.171.12421
User Interface 126.96.36.19921
WebGate Client 188.8.131.5221
Test Run Scheduler 184.108.40.20621
Execution Flow 220.127.116.1121
Site Administration Client 18.104.22.16821
HP Quality Center 9.2 enterprise Edition (formerly TestDirector)
08-07-2012 02:08 AM
I dont actually think the OS or excel version is the problem here. It gets stuck in a loop even when I click the test query button.
I can run sql queries from the admin site so it isnt as if there is something really screwy with the database.
I have tested it on Windows XP, Windows 7 and a mixture of Office 2010 and Office 2007.
It really is a strange one.
08-07-2012 04:09 AM