HP Sprinter crashing IE9 (878 Views)
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Frequent Advisor
Ksan2010
Posts: 45
Registered: ‎05-05-2010
Message 1 of 8 (878 Views)

HP Sprinter crashing IE9

Hi ,

I am trying to use Sprinter for testing.

I am using ALM  11 SP 3, Sprinter patch 9, QTP with patch 78, Win 7 64bit, IE9

I have a problem running Sprinter on IE9 everytime I  run test from Sprinter (Power Mode on) I am getting message about  IE9  crash.

I searched through the  KB, and other forums and  nothing is working for me.

Do you have any idea how to solve this problem? as right now I cant do anything to  execure and  expand my sprinter tests

Shall I install other patches higher (I don't have any additional vbrpwsers installeg on my PC)

 

 

Please help or give any other suggesions

 

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Respected Contributor
Martin Sander
Posts: 421
Registered: ‎10-20-2008
Message 2 of 8 (861 Views)

Re: HP Sprinter crashing IE9

Hi

 

Check he customisation for the Project. Under the Sprinter settings check to see if you allow Movies to be recorded. I have found that switching this on crashed our browser as well.

 

We found that in the Events log for Windows it is failing becase of missing dll for MSRRecorder. Call to be raised shortly with HP

 

Switching this option off has cured the problem

 

Thanks

Martin

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Frequent Advisor
Ksan2010
Posts: 45
Registered: ‎05-05-2010
Message 3 of 8 (859 Views)

Re: HP Sprinter crashing IE9

[ Edited ]

In sprinter Configuration I disabled movies and all screen capture  to see if it  removes  problem  - but it didn't.

I would chack project customisation and come back if I get any solution upon your  suggestion

 

Thanks

 

 

Update:

problem with crashin of IR was  removed after installation of additional QTP  patches  :-)

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Respected Contributor
Martin Sander
Posts: 421
Registered: ‎10-20-2008
Message 4 of 8 (847 Views)

Re: HP Sprinter crashing IE9

Okay

When I have response from HP I will post as well

Thanks
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Occasional Visitor
Solo122
Posts: 2
Registered: ‎07-13-2010
Message 5 of 8 (767 Views)

Re: HP Sprinter crashing IE9

I'm tyring to use Sprinter on Windows 7 64 bit and installed all patches for QTP along with HP Sprinter Patch 9.

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Occasional Visitor
ddisharoom
Posts: 1
Registered: ‎01-31-2013
Message 6 of 8 (600 Views)

Re: HP Sprinter crashing IE9

Is there an update on this?  We're having this problem as well but only when video capture is enabled.  I have all the patches installed and Sprinter works fine until video capture is enabled.

 

Thx,

Derrick

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Respected Contributor
Martin Sander
Posts: 421
Registered: ‎10-20-2008
Message 7 of 8 (595 Views)

Re: HP Sprinter crashing IE9

Hi

 

Our issue was as follows :

 

There is some incompatibility between your operating system video drivers and Sprinter Screen Capture. We followed the instructions detailed in document http://support.openview.hp.com/selfsolve/document/KM200220.

 

We then switched the display resolution from 1366*768 to 1024*768 and the problem was solved

 

Thanks

Martin

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Occasional Advisor
Jason Tontz
Posts: 11
Registered: ‎09-17-2008
Message 8 of 8 (552 Views)

Re: HP Sprinter crashing IE9

What I am doing to resolve it is a multitude of things. First,  run sprinter as Administrator (if you can disable UAC, do it). Second, under the application settings for your test, uncheck the "Start the application when the run begins". Then uncheck any uneeded "Technologies". If you are testing a web page, just choose Web. Then run your test and manually launch IE 9 AS ADMINISTRATOR. Also add exceptions to your anti-virus for the Sprinter.exe, sprinter Agent.exe and iexplore.exe. We also increased RAM on all our test workstations from 4GB to 8GB and that seems to help ALOT. Add the websites you are testing in IE 9 "Trusted Sites" and consider lowering the security settings.

We also see aproblem with dual monitors and multiple IE 9 windows open before the test starts. Sometimes we get recordings of the other IE 9 window when working in another, but the capture is of the first monitor. Very very strange.

We are still working through issues. I will post back as I get more.

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