Using Send Email script, the FROM in an email is not consistent with what we had in QC 10. Instead email@example.com it now has the user name at email server (i.e. firstname.lastname@example.org). So everyone that has outlook rules are complaining. I've trying writing code to fix it but it always reverts back to the user name at email server. Is this an issue with ALM or on the email server not converting the user name to the full email address?
You can check ALM Site Configuration Parameter FROM_EMAIL_ADDRESS.
Here is the description of the parameter from HP ALM 11.00 Administrator Guide:
If a user clicks the Forgot Password link in the ALM Login window, an email notification is sent to the user with a link to specify a new password.
This parameter enables you to change the emailaddress in the email From field.