Printing, Personal Computing and Mobile Boards Migrated to HP Support Forums in May
Printing, Personal Computing and Mobile Boards Migrated to HP Support Forums in MayOpen Menu
We completed the migration of all boards within the Printing and Digital Imaging, Desktops and Workstations, and Mobile categories to the HP Support Forums in May. Please review this post for full details on the migration, and how to get to your content.
I am trying to send out an email when the severity of the defect is modified. I want an email to generated only when the severity is modified not when severity is selected for the first.
Following is the code i implemented but its generating an email when a new defect is opened (when severity is selected for the first time).
IF Bug_Fields.field("BG_SEVERITY").IsModified = True Then StrSubject = Bug_Fields("BG_BUG_ID").Value &_ " - "& Bug_Fields("BG_SUMMARY").value
strComment = "USER HAS MODIFIED THE BUG SEVERITY"
strSubject, StrComment End IF
When you create a new defect, in essence all the fields are modified from blank to the value entered/selected. Unless you add something to your query regarding looking for the Defect ID (this is not set until the created defect is saved), I don't know of a way to prevent the emails from being generated when the defect is first created.
You can also configure this email requirement using the Customize > Automail feature instead of directly coding within the workflow script. Again, there is nothing within the Automail feature to prevent the email being generated when the defect is oriiginally created.