can you add notes to a closed request? (119 Views)
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Occasional Advisor
Lenn Kano
Posts: 13
Registered: ‎03-04-2008
Message 1 of 4 (119 Views)
Accepted Solution

can you add notes to a closed request?

Is there a way to add notes to a closed request? Is there a config setting or a request type setting that would allow this?
Trusted Contributor
Tim Brandish
Posts: 58
Registered: ‎12-07-2007
Message 2 of 4 (119 Views)

Re: can you add notes to a closed request?

No, but you can re-open the request to a step that just allows for a note and then re-close it.
Occasional Advisor
Lenn Kano
Posts: 13
Registered: ‎03-04-2008
Message 3 of 4 (119 Views)

Re: can you add notes to a closed request?

OK, that's what I figured. The reopen function is a pretty blunt instrument for that type of task, we reserve it for going back to the beginning of the workflow. I guess what we could do is add a dummy step that either re-closes the request or sends it to the beginning.
Occasional Visitor
Rajalakshmi Sadasivan
Posts: 3
Registered: ‎03-04-2008
Message 4 of 4 (119 Views)

Re: can you add notes to a closed request?

Is there a way to book time to a closed request/project?
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