Re: Problem opening workbench (701 Views)
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Valued Contributor
AlfredoMonasi
Posts: 101
Registered: ‎12-03-2013
Message 1 of 9 (736 Views)
Accepted Solution

Problem opening workbench

Hi Everyone,

I just create a new virtual environment with PPM 9.22 and Java 7 with the latest update. The installation didn't have any problem, even the Web Page is enabled but every time I tried to download the workbench to use it I get the following error:


java.lang.NullPointerException
at com.kintana.core.gui.LogonApplet.loadInstalledLanguages(LogonApplet.java:273)
at com.kintana.core.gui.LogonApplet.init(LogonApplet.java:337)
at com.kintana.core.gui.LogonApplet.main(LogonApplet.java:1135)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

PPM was installed in English, Spanish and portuguese.

Anyone knows what could be happening? Also If I tried to download the workbench in another machine with an older version of jdk don't allow me to run the workbench due permission of the jar.

Regards

Alfredo

Honored Contributor
Utkarsh_Mishra
Posts: 713
Registered: ‎07-13-2010
Message 2 of 9 (728 Views)

Re: Problem opening workbench

Are you using SSO authentication to login in PPM.

 

Also the issue occurs when you have multiple JRE installed on you client machine.

Cheers..
Utkarsh Mishra

-- Remember to give Kudos to answers! (click the KUDOS star)
Trusted Contributor
kwood55
Posts: 131
Registered: ‎04-09-2012
Message 3 of 9 (701 Views)

Re: Problem opening workbench

Does the workbench run on the PPM App Server VM ?

 

From a workstation I believe you need the App Server RMI port open.

Check all firewall configs from workstation to App server.

Valued Contributor
AlfredoMonasi
Posts: 101
Registered: ‎12-03-2013
Message 4 of 9 (693 Views)

Re: Problem opening workbench

Hi Utkarsh

Valued Contributor
AlfredoMonasi
Posts: 101
Registered: ‎12-03-2013
Message 5 of 9 (691 Views)

Re: Problem opening workbench

Hi kwood,

 

We are trying to open the workbench from the app server without succedd, I can't open from my laptop because I'm running and older version of jdk (version 6 update 24) and throws me an exception that he jad manifest lacks of permissions.

Trusted Contributor
kwood55
Posts: 131
Registered: ‎04-09-2012
Message 6 of 9 (679 Views)

Re: Problem opening workbench

On the PPM App Server start the Java 7 control panel and set to unhide.

Now try to start the workbench.

The first thing you should see is the URL used to launch the workbench (should be your RMI port).

Make sure it looks correct.

 

I am on 9.12.

 

Valued Contributor
AlfredoMonasi
Posts: 101
Registered: ‎12-03-2013
Message 7 of 9 (672 Views)

Re: Problem opening workbench

Hi kwood,

 

After I show enable de console I get the following error.

 

Java Web Start 10.51.2.13
Using JRE version 1.7.0_51-b13 Java HotSpot(TM) 64-Bit Server VM
User home directory = C:\Users\alfredo.monasi
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
0-5: set trace level to <n>
----------------------------------------------------
0
Missing Permissions manifest attribute in main jar: http://SRVPEPPMWEB:8080/itg/html/client/knta_client.jar
** Your URL: rmi://SRVPEPPMWEB:1099/KintanaServer
com.kintana.rmi.ConnectException: Connection refused: connect
at com.kintana.rmi.ObjectBroker.getRemoteRegistry(ObjectBroker.java:242)
at com.kintana.rmi.ObjectBroker.lookup(ObjectBroker.java:459)
at com.kintana.core.gui.LogonApplet.loadInstalledLanguages(LogonApplet.java:246)
at com.kintana.core.gui.LogonApplet.init(LogonApplet.java:337)
at com.kintana.core.gui.LogonApplet.main(LogonApplet.java:1135)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
log4j:WARN No appenders could be found for logger (com.kintana.core.server).
log4j:WARN Please initialize the log4j system properly.
#### Java Web Start Error:
#### null

 

In this server the Windows Firewall is down, why could refusing the connection?

 

Regards,

 

Alfredo

Trusted Contributor
kwood55
Posts: 131
Registered: ‎04-09-2012
Message 8 of 9 (662 Views)

Re: Problem opening workbench

Try to set the premissions on knta_client.jar to everyone or all users.

Start the workbench again with the java control panel visible.

See if you get farther.

 

It looks more like a permissions problem in the /itg/client directory.

Valued Contributor
knsub
Posts: 25
Registered: ‎03-30-2012
Message 9 of 9 (650 Views)

Re: Problem opening workbench

Hello Alfredo,

 

Starting with Java 7 Update 51, Java has enhanced their security model to make user systems less vulnerable to external exploits. The new version of Java does not allow users to run the applications that are not signed (Unsigned), Self signed (not signed by trusted authority) and the applications that are missing permission attributes. 

 

The details about the issue and a workaround is in the below link

http://www.java.com/en/download/help/java_blocked.xml

 

Hope this helps.

 

Thanks,

Subash

 

 

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