01-22-2014 08:57 AM
Hello, we are running PPM 9.14.0005 and we are seeing an odd issue which has (so far) been reported by only 1 user. When attempting to open an attachment to a CR, he receives the following:
What he should be seeing should be the same as what I see when I try to open the same attachment:
The color is of no issue, but the options (open or save vs. save only) and the file name are. Previously, this guy has had no issues opening these attachments.
I am checking with him to find out if he is having the same issue on other, similar CRs.
Thanks for any insight!
01-22-2014 09:10 AM
Microsoft office files really are zip files.
Take any name.doc and simply add .zip to the filename (name.doc.zip).
Winzip will open the file if you double-click it.
Your other users browser does not trust your site.
Thus, it looks into the file and sees it is a zip, and will open it as a zip file.
01-22-2014 09:15 AM
Ok, I take that back. It is not a zip thing.
Is this user close enough to log on from your machine.
It still looks like a browser issue and security settings.
01-22-2014 09:34 AM
I will see if I can get him to use a different machine - good idea. I was thinking about the browser settings, but wasnt certain that that was really the issue.