Email notification link error

by Community Manager on ‎06-25-2012 07:32 AM

Question

We have been using SSL for 2 days, and some users asks me why they have error when they open the link from email sended by ppm. I'm using [REQ.REQUEST_ID_LINK] token in email notifications to direct users to the request's detail page from email.

 

If user has signed out before closing his last session the error occurs, but if he didn't sign out he is directed to the request detail page without any error. Is there any different link i can define instead of [REQ.REQUEST_ID_LINK], or is there any setting to fix this problem.

Answer

 

This is a known issue QCCR1L27127 Link to request in Email notification not working

 

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1L27127

 

It has been fixed in PPM 8.04 and PPM 9.14.

 

The workaround is to change "?SHOW_SMALL_LOGON" in the link to "&SHOW_SMALL_LOGON".

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