What happen -impossible to download driver or firmware for my server?????? (421 Views)
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Occasional Contributor
NickBv
Posts: 5
Registered: ‎02-11-2014
Message 1 of 5 (421 Views)

What happen -impossible to download driver or firmware for my server??????

[ Edited ]

Why is so hard or impossible to download driver or firmware for my server ???

 

What happen if I buy second hand server ???

 

 

 

Please make easy to access downloads not HARD !!!!!!!!!!

Occasional Contributor
NickBv
Posts: 5
Registered: ‎02-11-2014
Message 2 of 5 (374 Views)

Re: What happen -impossible to download driver or firmware for my server??????

It is my first HP products but is the last. NEVER BUY HP !!! 

 

 

IF YOU WANT TO DOWNLOAD FIRMWARE MUST PAY !!!

 

discution with HP support.

 

 

What is happening? 
Access to select server firmware updates and SPP for HP ProLiant Servers will require entitlement and will only be available to HP customers with an active contractual support agreement, HP Care Pack service, or warranty linked to their HP Support Center User ID. As always, customers must have a contract or warranty for the specific product being updated.

 

[Tuesday, February 11, 2014 7:44 PM] -- Nick B says:
If I want a new firmware to resolve HP bug must pay ??? 

 

[Tuesday, February 11, 2014 7:45 PM] -- Santosh Unni K says:
Yes.

 

[Tuesday, February 11, 2014 7:46 PM] -- Santosh Unni K says:
HP has changed the way firmware updates on HP ProLiant Server products are accessed. The firmware on these products will only be available through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID. 

If the server is is Out of Warranty, the option to download firmware updates for your HP ProLiant Server will not be available. 

You may have to get in touch with Pre-sales for renewing the support on this unit and we will be glad to help you further.

 

[Tuesday, February 11, 2014 7:47 PM] -- Nick B says:
what happens if I buy second hand server ??

 

[Tuesday, February 11, 2014 7:48 PM] -- Santosh Unni K says:
Even if you purchase a second hand server the contracts/warranties will be linked to the serial. So that should not affect the firmware updates.

 

[Tuesday, February 11, 2014 7:49 PM] -- Nick B says:
...is the worst approach from the HP company

 

[Tuesday, February 11, 2014 7:50 PM] -- Nick B says:
It bough first HP product but it is the LAST HP product

 

[Tuesday, February 11, 2014 7:51 PM] -- Nick B says:
If you charge client for your bug.....

 

[Tuesday, February 11, 2014 7:51 PM] -- Nick B says:
LOL

 

[Tuesday, February 11, 2014 7:54 PM] -- Santosh Unni K says:
Nick, the reason firmware updates are available to in warranty is SPP or firmware updates are tailored to the specific server instead of being generic.

 

[Tuesday, February 11, 2014 7:57 PM] -- Nick B says:
if you buy a car and have a problem recognized by the manufactured does not have to pay anything even if the car is not under warranty !!!

 

[Tuesday, February 11, 2014 8:00 PM] -- Santosh Unni K says:
Nick, can we call you to explain about the Firmware/SPP update policy ?

 

[Tuesday, February 11, 2014 8:01 PM] -- Nick B says:
I understand! it is simple...If I want to download new firmware to resolve HP bug must pay !!

 

[Tuesday, February 11, 2014 8:02 PM] -- Santosh Unni K says:
It applies only if the server is out of warranty. For in warranty the firmware updates will be avaialble for download.

 

[Tuesday, February 11, 2014 8:04 PM] -- Nick B says:
after 12 month MUST PAY to resolve HP bug !

 

[Tuesday, February 11, 2014 8:04 PM] -- Nick B says:
If I buy second hand server must PAY !!

 

[Tuesday, February 11, 2014 8:05 PM] -- Nick B says:
...and MUST PAY to resolve HP BUG

 

[Tuesday, February 11, 2014 8:05 PM] -- Nick B says:
after warranty

 

[Tuesday, February 11, 2014 8:08 PM] -- Santosh Unni K says:
To get firmware updates for out of warranty servers I am afraid yes a valid contract/carpack has to be available.

 

[Tuesday, February 11, 2014 8:09 PM] -- Nick B says:
ok

 

[Tuesday, February 11, 2014 8:09 PM] -- Nick B says:
thank you and have a nice day

 

[Tuesday, February 11, 2014 8:10 PM] -- Santosh Unni K says:
Thank you for choosing HP Active Chat Online Support. Have a great day. 

Santosh Kannan

Honored Contributor
Robert_Jewell
Posts: 1,239
Registered: ‎06-26-2001
Message 3 of 5 (363 Views)

Re: What happen -impossible to download driver or firmware for my server??????

Occasional Advisor
pizzasly
Posts: 8
Registered: ‎11-07-2012
Message 4 of 5 (358 Views)

Re: What happen -impossible to download driver or firmware for my server??????

Very annoyed by this change. Extremely annoyed.

Community Manager
Kevin_Paul
Posts: 957
Registered: ‎09-16-2005
Message 5 of 5 (348 Views)

Re: What happen -impossible to download driver or firmware for my server??????

For more information regarding this change, please see this blog post:

 

http://h30507.www3.hp.com/t5/Technical-Support-Services-Blog/More-information-on-HP-firmware-availab...

 

 

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