The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period. (6829 Views)
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Occasional Visitor
CA1170648
Posts: 2
Registered: ‎08-14-2004
Message 1 of 6 (6,829 Views)

The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

I'm getting this error message in the Eventviewer. Event ID 9. Event source: cpqcissm. Server ML530 My disk I/O is very very slow now. Can anyone help me ?? PLEASE
Honored Contributor
CA859951
Posts: 777
Registered: ‎10-20-2002
Message 2 of 6 (6,829 Views)

Re: The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

Joe:

Shutdown your server.
Check the SCSI cables going to the drive cages and from your controller that they are seated firmly.
Make sure the SCSI controller is seated firmly in the PCI slot.

This error relates to some SCSI device that has "fallen" off of the SCSI chain or was not discovered in time during the SCSI poll.

Does this server have a tape drive installed? If so, how is it connected? (internal, external and on what controller?)

Are there any drives in your server lit with amber LED's?
"Now is the only thing that's real!"
Honored Contributor
CA859951
Posts: 777
Registered: ‎10-20-2002
Message 3 of 6 (6,829 Views)

Re: The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

Joe:

What generation ML530 do you have? (G1 or G2)

What Smart Array Controller are you using?

What version of windows are you using?

Here are links to the latest versions of the SmartArray 5x / 6x controllers driver:

Version 5.49.2.32:
http://h18004.www1.hp.com/support/files/server/us/download/19606.html

Version 5.60.0.32:
http://h18004.www1.hp.com/support/files/server/us/download/19606.html
"Now is the only thing that's real!"
Honored Contributor
CA859951
Posts: 777
Registered: ‎10-20-2002
Message 4 of 6 (6,829 Views)

Re: The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

Joe:

Is this your issue?
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_WH040706_CW01

let us know?
"Now is the only thing that's real!"
Occasional Visitor
CA1170648
Posts: 2
Registered: ‎08-14-2004
Message 5 of 6 (6,829 Views)

Re: The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

John,

I don't think so. The end result was we replaced the mother board,Scsi controller,Scsi Cache RAM,Scsi cables and finnally it was a bad hard drive. The hard activety light was a steady green light where the other drivers were not steady. I hope this helps anyone out there.
Honored Contributor
CA859951
Posts: 777
Registered: ‎10-20-2002
Message 6 of 6 (6,829 Views)

Re: The Device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

Thank you for the feedback, Joe.

G'luck! -john
"Now is the only thing that's real!"
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