Re: can one put 3rd PCIe cards in to DL server? (144 Views)
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Occasional Collector
serg_v
Posts: 2
Registered: ‎10-29-2013
Message 1 of 4 (186 Views)

can one put 3rd PCIe cards in to DL server?

Hello everyone,

 

I'm trying to understand what's official HP position on using 3rd party cards in Proliant DL systems.

Some other server vendors maintain strict support matrix for 3rd party cards and prohibit inserting into server anything not in the list.

I've heard that HP doesn't have such compatibility matrix and allows using any cards as long as card vendor is ready to support it. For example it's non-HP branded PCIe Flash card.

 

* Could anyone please point me to either support matrix or support statements on this topic if any of them are published?

* Did anyone of you meet problems with HP support refusing in service because of 3rd party card installed?

 

 

Best wishes,

Sergey

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Valued Contributor
LouisH
Posts: 118
Registered: ‎10-24-2012
Message 2 of 4 (164 Views)

Re: can one put 3rd PCIe cards in to DL server?

HP will let customers use any card in their servers with the understanding that if the server is having problems and a support call is logged with HP, Support may ask you to remove the 3rd party card.

 

If support verifies that server works without the card installed, then HP responsibility ends.

 

If the 3rd party card damages the server backplane or power supply, then you (the customer) may be responsible.

 

Regards,

 

Louis

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Occasional Collector
serg_v
Posts: 2
Registered: ‎10-29-2013
Message 3 of 4 (162 Views)

Re: can one put 3rd PCIe cards in to DL server?

Is this documented somewhere?

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Acclaimed Contributor
Torsten.
Posts: 23,253
Registered: ‎10-02-2001
Message 4 of 4 (144 Views)

Re: can one put 3rd PCIe cards in to DL server?

Have a look into your support agreements.

Hope this helps!
Regards
Torsten.

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