SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5 (4392 Views)
Reply
Occasional Visitor
Nospamjunk
Posts: 1
Registered: ‎08-09-2010
Message 1 of 8 (4,392 Views)

SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

[ Edited ]

Hello HP,

 

I've used the latest SmartStart 8.5 to install Windows Server 2008 R2 Enterprise Full (and separately Core) on a HP Proliant ML350 G5.  The installation goes along fine, but when Windows loads from the hard drive for the first time, it errors out with a message "BOOTMGR is missing" which appears immediately after POST.

 

However, if I boot from the WS2k8 R2 DVD and go through a regular Windows Server installation process, everything is fine!  Windows boots fine.  All is good.

 

Well, expect then I have to manually install PSP and miss out on the automated install benefits of SmartStart.

 

Obviously, there is something wrong with the SmartStart 8.5 and the combination of WS2k8 R2 and the ML350 G5.

 

Would you please fix.  I have many more ML350 G5 servers to upgrade to WS2k8 R2.

 

HP ML350 G5
Product ID: 412644-B21

HP Firmware Update CD v9.10B applied before installing WS2k8 R2.
HP SmartStart v8.50
Windows Server 2008 R2 Enterprise Core and GUI both installed. Both failed with same error message.

 

----------------------------------


P.S. This thread has been moved from Servers --> Proliant - Net Servers to Servers --> Proliant (ML,DL,SL), Forum Moderator

Please use plain text.
Occasional Visitor
tonyspen
Posts: 1
Registered: ‎08-30-2010
Message 2 of 8 (4,198 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

Same here;

 

HP ML370 G5
Product ID: 417445-371

HP Firmware Update CD v9.10B applied before installing WS2k8 R2.
Also on Previous firmware

HP SmartStart v8.50.

 

Try testing before releasing.

How long does it take to get a junior to use your Smartstart disk in every machine you say you support..

Alot less time than the 4 hours every customer wastes.

We now have no profit margin. Thanks

Please use plain text.
Advisor
rodger myles
Posts: 32
Registered: ‎03-03-2010
Message 3 of 8 (4,186 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

I've had this meaasage before and was something to do with the RAID not being configured in the BIOS correctly.

 

PS I can't even use 8.5 on my ML115 G5 server! It doesn.t seem to be a download. Not only that the CD that came with the server warned not to use it if RAID was being used! HP is not good at replying I've found but have you registered on their business help section?

Please use plain text.
Occasional Visitor
LVArchitect
Posts: 1
Registered: ‎10-20-2010
Message 4 of 8 (3,706 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

Same problem here on BL460c.  Going to resort to OS install then PSP.

Please use plain text.
Moderator
RASHMI
Posts: 4,407
Registered: ‎05-20-2004
Message 5 of 8 (3,543 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

Hi All,

Thanks for participating in HP Forums!

 

We have consult this issue with the related Servers Storage & Networking expert, for which they came with the response that if the SATA RAID mode is on these servers, then it is not supported. And if it is triggering the unsupported pre-Tanzanite SATA RAID mode where the disks would look different between Windows and Linux without the Tanzanite driver then the installation wouldn’t work.

 

Please let me know if you have any clarifications/doubts on this response.

 

Thanks & Regards,

Rashmi

Forum Moderator

Thanks,
Rashmi
Forum Moderator
Please use plain text.
Occasional Visitor
fmpeck
Posts: 1
Registered: ‎02-15-2011
Message 6 of 8 (2,797 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

Thought this was the purpose of SmartStart. In other words, it should download the drivers so that a successful install of Windows Server 2008 R2 could take place without incident. Is this problem fixed in the lastest version?

Please use plain text.
Occasional Contributor
jimmygrec
Posts: 5
Registered: ‎11-02-2008
Message 7 of 8 (2,659 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

We had the same problem. According to one of my bench tech's, the SmartStart CD that ships; which is technically the same verson that you can download, works fine.  There must be a problem with the posted ISO.

Please use plain text.
Respected Contributor
Mark Matthews
Posts: 424
Registered: ‎08-09-2001
Message 8 of 8 (2,633 Views)

Re: SmartStart 8.5 Incompatible with WS2k8 R2 and ML350 G5

Without wanting to state the obvious, you are using the 64bit version of the SmartStart CD / PSP and not the 32bit version?!

---------------------------------------------------------------------------------
Please click the white Kudos star to the left if this post is helpful :)
Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation