03-05-2013 06:33 AM
I am trying to run insight diagnostics on my ML570 G3 System but all I get is a white screen. Smart Start 8.3 runs without an issue until I run diagnostics. It says it is loading the drivers, the status bar briefly turns green, and then I get a white screen. I can right click on the white screen and get reload and back commands. The only way out of the white screen is a hard power off.
The only way I can get the diagnostics to work is if I use an older version of smart start...smart start 7.91. When I run complete test diagnostics with version 7.91 everything passes.
I am able to load windows server 2003 using smart start 8.3. Like I said everything appears to work except diagnostics.
The same smart start 8.3 disk works on another ML570 G3 and I can run the diagnostics without issue.
03-15-2013 02:11 AM
Please ensure Bios firmware is updated to the latest, cross check what is the difference (hardware part) between working and non working Server.
- Uninstall if any non HP components installed on the Server which is having the issue.
- Try offline upgrading.
- Check the CD/DVD device for working.
I am an HP employee.
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