Finding system specs using serial number (6686 Views)
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Advisor
BillClark22
Posts: 26
Registered: ‎01-17-2008
Message 1 of 5 (6,686 Views)

Finding system specs using serial number

Is it possible to enter just the serial number of a Proliant server somewhere on the HP site and have it return the hardware information of the system? Something similar to what Dell has for their systems? Or does all that become available if I register the server under my account? I'm looking for an easy way to get a hardware list of a bunch of servers that are literally lying around on the server room floor without having to power each one up. Thanks.

Bill
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Valued Contributor
Joshua Small_2
Posts: 323
Registered: ‎02-09-2005
Message 2 of 5 (6,686 Views)

Re: Finding system specs using serial number

I have nothing official on this, but I would say "no". I base this in the fact if you call HP support about a failed HDD or Power Supply, and give them your serial number, the helpdesk will have absolutely no way of working out what parts you have, or even the model of your server. You will always have to go remove the part and get a part number.
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Honored Contributor
Pieter 't Hart
Posts: 1,984
Registered: ‎09-04-2002
Message 3 of 5 (6,686 Views)

Re: Finding system specs using serial number

maybe this link to the info you want
http://europe.itrc.hp.com/service/ewarranty/warrantyInput.do
it may describe the systems as delivered from factory.

offcourse HP doesn't know what options you added/removed.

Pieter
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Advisor
BillClark22
Posts: 26
Registered: ‎01-17-2008
Message 4 of 5 (6,686 Views)

Re: Finding system specs using serial number

Thanks, but that link only provides the warranty info, the model name and nothing specific about hardware. My question is this...WHY does HP NOT provide this?? I realize some add-ons or options may not be reflected but there has to be some database of serial & product numbers that are matched to the base hardware. Just astounded that this isn't anywhere to be found.
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Honored Contributor
Pieter 't Hart
Posts: 1,984
Registered: ‎09-04-2002
Message 5 of 5 (6,686 Views)

Re: Finding system specs using serial number

with the serial number you confirm the model details.
with the model you can retrieve the all documentation (including quickspecs) through www.hp.com/go/support
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