DL380 event log hpqilo2 errors (1014 Views)
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Occasional Visitor
supporter01
Posts: 3
Registered: ‎08-26-2013
Message 1 of 8 (1,014 Views)

DL380 event log hpqilo2 errors

Hi All.

I have a DL380 G6 server running Windows 2008 SP2 64Bit and have been getting some hpqilo2 errors in the event log.  All are event id 57 and the source is hpqilo2:

Maximum PwrMeter count (1) exceeded
Duplicate thermal sensor indices: 7
Duplicate thermal sensor instances: 6
Duplicate thermal sensor indices: 6
Duplicate fan instances: 2
Duplicate fan instances: 1
Insert logical container 3 failed
Duplicate container instances: 9
Insert logical container 3 failed
Maximum indicator count (1) exceeded
Failed GET SENSOR READING, sensor 10
NetFN 0x4, command 0x2D timed out

Does anyone have any idea why this is happening or what could be the problem.

Thanks
tom

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Honored Contributor
Oscar A. Perez
Posts: 643
Registered: ‎11-01-2005
Message 2 of 8 (1,001 Views)

Re: DL380 event log hpqilo2 errors

What iLO2 firmware version and version of the hpqilo2.sys driver do you have?

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Occasional Visitor
supporter01
Posts: 3
Registered: ‎08-26-2013
Message 3 of 8 (998 Views)

Re: DL380 event log hpqilo2 errors

 

The Firmware Version is 1.78 and the hpqilo2.sys - 1.11.0

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Acclaimed Contributor
Torsten.
Posts: 23,212
Registered: ‎10-02-2001
Message 4 of 8 (993 Views)

Re: DL380 event log hpqilo2 errors

First I would update both, driver and firmware:

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=3884083&spf_p...

Hope this helps!
Regards
Torsten.

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Honored Contributor
Oscar A. Perez
Posts: 643
Registered: ‎11-01-2005
Message 5 of 8 (990 Views)

Re: DL380 event log hpqilo2 errors

Those are 4 years old firmware and driver.

There has been a lot of fixes to Event ID 57 issues in both firmware and drivers since then.

Latest iLO2 firmware is version 2.20:
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw-ilo/p2023401934/v85711

The latest iLO 2 Management Controller Driver (hpqilo2.sys) is version 1.14.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-81d3c928edde4fed...

You also need the latest iLO Management Interface Driver (CqpCiDrv.sys) version 1.16.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-918f25bb47304954...
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Regular Advisor
anthony11
Posts: 135
Registered: ‎07-21-2011
Message 6 of 8 (976 Views)

Re: DL380 event log hpqilo2 errors

[ Edited ]

2.20? Interesting. Last notification I got was for 2.15 and that's the latest I still see here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15...

But for sure updating iLO is a good idea. Our G6's behave a lot better now than when we got them.

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Occasional Visitor
supporter01
Posts: 3
Registered: ‎08-26-2013
Message 7 of 8 (963 Views)

Re: DL380 event log hpqilo2 errors

After updating firmware & driver I still get the error´s

 

hpilo2  -

Failed GET SENSOR READING, sensor 14

 

hpilo2 -

NetFN 0x4, command 0x2D timed out

 

Any other ideas ?

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Honored Contributor
Oscar A. Perez
Posts: 643
Registered: ‎11-01-2005
Message 8 of 8 (958 Views)

Re: DL380 event log hpqilo2 errors

Is iLO2 available when this error happens? Event ID 57s occur when iLO2 is extremely busy, causing the Get Sensor commands sent by hpqilo2 to time out.

 

Are you using iLO dedicated NIC or shared NIC?

 

Also, please log into iLO2 and then replace in the browser bar the "/ie_index.htm" with "/dbug.htm". This will pull the iLO debug page.  Please send me a PM with the debug output.  

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