Re: DL380 G5, Smart Array 400r, Displaying Missing Disk (84 Views)
Reply
Occasional Advisor
Daygo
Posts: 12
Registered: ‎10-09-2009
Message 1 of 5 (84 Views)

DL380 G5, Smart Array 400r, Displaying Missing Disk

Hello,

Ok, this has me well and truely confussed.

One of my customers change a disk, on a Raid 0&1, but it failed to pick the new disk up.

On further investigation, the array is saying that it has a 'MISSING DISK IN BAY 2', put physically the disk is there, and the bay appears to be ok.

We have tried moving the 'GOOD' disk into various other slots, with a new disk in BAY2, but it still displays 'MISSING DISK'.

I have created a logical disk using the disk in BAY2, so I think its unlikely to be a physical problem with the BAY or DISK, but I can't the existing array to pick the new disk up.

At this moment the customer doesn't want to delete and recreate the array, and then restore. But I can't see any other way round it.

Any help would be very welcome.

Pete
Please use plain text.
Honored Contributor
Michal Kapalka (mikap)
Posts: 2,683
Registered: ‎08-19-2007
Message 2 of 5 (84 Views)

Re: DL380 G5, Smart Array 400r, Displaying Missing Disk

hi,

what about the firmware on the RAID controller ??? I f you call to HP theay will ask you as first if the firmware is the lastest.

In my opinion, i would recommend to update the firmware off all components, if not them at least on the raod controller, the update the ACU.

mikap
Please use plain text.
Occasional Advisor
Daygo
Posts: 12
Registered: ‎10-09-2009
Message 3 of 5 (84 Views)

Re: DL380 G5, Smart Array 400r, Displaying Missing Disk

Hello,

Thanks for the reply, however that has already been done. I don;t have the details to hand, but I'm told that they are up to date.
Please use plain text.
Honored Contributor
Michal Kapalka (mikap)
Posts: 2,683
Registered: ‎08-19-2007
Message 4 of 5 (84 Views)

Re: DL380 G5, Smart Array 400r, Displaying Missing Disk

hi,

in this case i would recomend to open a HW call in HP if you have valid contract/support.

mikap
Please use plain text.
Occasional Advisor
Daygo
Posts: 12
Registered: ‎10-09-2009
Message 5 of 5 (84 Views)

Re: DL380 G5, Smart Array 400r, Displaying Missing Disk

Hello,

Thanks for the reply, but I am an H.P engineer.
Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation