service error 49.4C02 (23034 Views)
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Occasional Visitor
CA1288212
Posts: 2
Registered: ‎06-06-2005
Message 1 of 4 (23,034 Views)

service error 49.4C02

I have received a service error (49.4C02) on my LaserJet 4200 printer's control panel when an attempt was made to print a MS Word document.

Does anyone know what may have caused the error and how to correct it?

Any help would be greatly appreciated.

Thanks.
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Occasional Visitor
CA1297758
Posts: 1
Registered: ‎07-01-2005
Message 2 of 4 (23,034 Views)

Re: service error 49.4C02

Hi Jeff,

Have you had any responses to this, or were you able to resolve the problem at some point? I'm getting the same error message for a Color LaserJet 9000 DN.

Thanks.
Paz
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(anon)
Posts: 0
Message 3 of 4 (23,034 Views)

Re: service error 49.4C02

Print a test page, see if ur getting the same error.If u do, print a configuration page.This error could relate too many things- from a bad file sent to the printer,through bad JetDirect card or other communication problem, and up to a bad FW DIMM or a deffected Formatter (printer main board).If this happends only from word, try using the PS or PCL 5e driver instead of the PCL 6 u must be using now.
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Occasional Visitor
CA1288212
Posts: 2
Registered: ‎06-06-2005
Message 4 of 4 (23,034 Views)

Re: service error 49.4C02

Hi Pan Canales,

Yes, you should definitely try a different printer driver first. Many service errors are resolved when switching drivers. However, changing the printer driver didn't work for me.

I was able to resolve the 49.4C02 service error by downloading the current firmware version for my HP printer. If you search for your printer model on the HP site, you should be able to find the most current firmware and instructions for installation.

The upgrade process took about 20 minutes.

Hope this helps. Good luck.

Jeff

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