12-18-2006 12:33 PM
I don't know what supply to replace. none of the documentation says anything about the generic term "replace supplies". My toolbox software on my desktop is corrupt and the supply report refuses to print out.
Please help. I'm very frustrated.
12-19-2006 12:35 AM
If you want to print a "Supplies Status Page" do the following:
1. On the control-panel menu, press "Menu".
2. Use the < or the > button to select "Reports", and then press "Enter"
3. Use the < or the > button to select "Supplies Status", and then press "Enter"
Note: ***(The above menu selections are without the quotes. This is so you'll know which one to push)***
This should get you a report of the current levels remaining for your supplies so you'll know what to replace.
02-12-2007 09:36 AM
I just spent a ton replacing the drum, but still get the error message. I fear that this is becoming a very expensive fix.
07-26-2007 05:23 AM
Did you even bother to read what the original poster wrote? It says "Replace Supplies" AND he said he didn't know which one it was because HE CAN'T GET A REPORT TO PRINT! Yet, you tell him how to print a report? Absolutely no help at all man.
06-30-2008 05:25 AM
It won't print nothing.
08-08-2008 09:48 AM
1) Press the "Menu" button on the machine.
2) Press the right arrow button until you reach "Network config." and press "Enter".
3) Press the right arrow button until you reach "TCP/IP config" and press "Enter".
4) The first choice should be "Manual". Press "Enter".
5)It will say "IP Address" followed by a number. Write the number down. It will probably look similar to: 18.104.22.1686
6) Go to an internet browser and in the address bar type http:// followed the number. Eg, http://22.214.171.1246
7) It will take awhile but this should eventually return info about your printer. (Unless your printer is not connected to a network.) Click on "Supplies Detail".
It turned out that our printer needs a new imaging drum. Zero estimated pages were left. Since we get a separate "Replace toner" message for the empty colored ink cartridges we're not using, you'd think "Replace imaging drum" might have been a more logical error message.