hp 3800 won't print color (3482 Views)
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Occasional Visitor
tnelson
Posts: 3
Registered: ‎01-11-2011
Message 1 of 9 (3,482 Views)

hp 3800 won't print color

[ Edited ]

I have a 3800 that will not print color.  All cartridges are new.  Diagnostic pages print fine except no color is present.  have reset printer to default settings.  no error messages.  worked fine until recently.  does not seem related to fuser.  any ideas?  thanks.

HP Pro
VickyS
Posts: 47
Registered: ‎02-09-2009
Message 2 of 9 (3,472 Views)

Re: hp 3800 won't print color

Hi,

 

It sounds like a hardware issue, since the diag pages don't print color.  Did you replace the cartridges as part of troubleshooting, or just because they were out?  Is that when the color quit printing?

 

Do you have an extended warranty or CarePack?

 

Thanks

Vicky

HP Pro
VickyS
Posts: 47
Registered: ‎02-09-2009
Message 3 of 9 (3,471 Views)

Re: hp 3800 won't print color

One more question - are the cartridges locking into place correctly?

Occasional Visitor
tnelson
Posts: 3
Registered: ‎01-11-2011
Message 4 of 9 (3,466 Views)

Re: hp 3800 won't print color

replaced cartridges when failed to print color.  Previous cartridges were at 20-40% level.  Cartridges appear to be locking in OK.

HP Pro
VickyS
Posts: 47
Registered: ‎02-09-2009
Message 5 of 9 (3,460 Views)

Re: hp 3800 won't print color

Hi,

 

Checked with other experts here at HP and you have done the correct troubleshooting and since it is not printing on the internal test pages it would not help to do further troubleshooting or install drivers, etc.  Sorry to say, but it sounds like this printer needs to be serviced.

 

Take care,

Vicky

Occasional Visitor
tnelson
Posts: 3
Registered: ‎01-11-2011
Message 6 of 9 (3,450 Views)

Re: hp 3800 won't print color

Thanks for your help. Is it worth the expense at this time in its life?
HP Pro
VickyS
Posts: 47
Registered: ‎02-09-2009
Message 7 of 9 (3,448 Views)

Re: HP 3800 won't print color

Hi - good point, I believe that this printer is 5 or 6 years old....I guess it would be worth it to get an estimate from a printer servicer - but it might be time for new printer.

 

You take care,

Vicky

HP Pro
DaveK.
Posts: 226
Registered: ‎04-20-2010
Message 8 of 9 (3,423 Views)

Re: HP 3800 won't print color

When you say the diagnostics page (from the diagnostics menu) prints fine, do you mean that all the information is present but just greyscale, or are the color bars/squares missing?

 

Please send a scanned image of the Diagnostics Page and Event Log and I can try to help you out.

Outstanding Contributor
DavidZuts
Posts: 15,505
Registered: ‎02-27-2006
Message 9 of 9 (3,417 Views)

Re: HP 3800 won't print color

If the printer is printing in grey scale only from the menu on the printer the issue could be the formatter.  One thing you can try is with the power off, remove the formatter by pushing the 2 black clips towards each other and slide the formatter out.  It may be stiff but will come out.  Once out of the printer, put back in but give it a real good hard shove to lock in place.  Turn the printer on and see if any difference.  If none, there is a small hole in the back of the printer below a vent on the right side when looking from the rear.  Stick a q tip stick into the hole and printer should perform an engine test which should give you a page with colored lines going up and down the page.  Let us know.  If the test pages from the menu on the printer are in color, then your issue is probably your driver.  Good Luck.

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