09-10-2012 09:24 AM
We're currently testing Windows 8 Enterprise 64-bit and I have come across an issue with print drivers that I need some help with.
We use the HP UPD version 5.1 (32-bit machines) and 5.2 (64-bit machines). This is the only version we could find that is stable with both Citrix and the print servers at our facilities.
Unfortunately, this driver doesn't seem to play well with Windows 8. The driver installs fine but when I try to map to a shared printer on the server it tells me the driver is incorrect.
It works without issue going direct to the printer via IP port.
The print server is Server 2003 32-bit. I do get the same issue when I try to map to a shared printer on Server 2008 (32-bit and 64-bit) so I think the issue is Windows 8.
The version of the driver we are using works great on Windows Embedded (thin clients), XP, Vista and Windows 7.
Is there a newer driver available that works on Windows 8? Where can I get a copy of it for testing?
Thanks in advance
Solved! Go to Solution.
09-20-2012 11:49 AM
We have a newer version at www.hp.com/go/upd. Version is 184.108.40.20634.
In case you encourter issues with this version as well... I highly recommend you to report the issue to tech support (over the phone), they will be glad to create a ticket for you and if the issue is not resolved they coudl engage high level technicians to work in a solution.
Please mark the post that solves your problem as Accepted Solution
(Although I am employed by HP, I am speaking for myself and not for HP)
09-21-2012 02:10 AM
Future relase of UPD version 5.6 will be supported version of UPD on Win 8.
Please refer the link www.hp.com/go/windows8 for more information.
Below is the direct link, which will give you a list of all the supported printer models with UPD on Windows 8.
Hope it Helps.
" I work for HP"