12-27-2009 07:35 AM
W7 does not have any generic deivers for the 3600n so I feel pretty stuck for the moment. Any help or suggestions would be appreciated.
12-29-2009 10:01 AM
12-29-2009 02:36 PM
It's good to hear your 3600n is working in W7. You are among the few, the proud in this regard according to the other posts I searched in this forum.
I tried working through HP tech support yesterday and today. TS advised that HP has officially changed it's mind and WILL be working up W7 drivers for the 3600 series. The bad news is that arrival time is sometime first quarter of 2010, perhaps up to three months from now. Until then, I have an expensive paperweight on my desk and no print capability.
They also advised they were aware that most folks trying W7 OS and the Vista drivers do not get this to work. Either it won't install, it installs and won't print, it prints but reverses greyscale and other such problems. The only even partially successful ones they found were people using W7 Professional ( I have W7 Home Premium, too bad for me ).
I was forwarded to "Customer Relations" which was no help at all. HP offered nothing for my trouble, just apology. I have to go out and buy another expensive printer or not have any print capability for up to three months. And that's it from HP.
That's a lousy attitude and performance from a company which claims to be a leader, especially in printers. All they are leading me to is another expensive new printer ( of another brand ), a complete waste of money IMHO.
I further plan to contact the Federal Trade Commission regarding failure of warranty.
It's HP's bad at this point. I am not so bothered by the somewhat obvious and careless ( to be kind, cheap is more like the proper description ) failure to do the W7 drivers for these printers in the first place. Bad things can happen in even the best of companies.
What really gets me upset is HP's so sorry but no help attitude towards the mess they created. If they had a corporate brain or conscience, they would do something to make this right with their customers. Give some kind of replacement, even a temporary replacement with a "reconditioned" unit that has W7 drivers. Provide a coupon for a major discount on an HP replacement that has W7 drivers. Something. But they are doing nothing except make excuses.
As much as I like HP printer quality and have previously enjoyed good service on their products, this is a deal breaker for me.
03-04-2010 07:17 AM
03-04-2010 08:47 AM
03-17-2010 08:04 AM
I would greatly appreciate any help!
04-30-2010 08:03 AM
Lets see.....its only been 2 and 1/2 years now. Should be any day............