05-28-2010 05:41 AM
There have been a couple of questions regarding the fact that officially, the HP Color LaserJet 3500 series is NOT on the HP list of Windows 7 supported printers.
A couple of solutions have been suggested, which do work. Here's my step by step guide on how we got one shared 3500 to work.
Firstly, you need to download the Universal Print Driver for Windows. If you visit the HP support site (Drivers and Downloads) and search for drivers for the HP Color LaserJet 3700. This is a very similar printer and IS supported on Windows 7.
The driver we used was Universal Print Driver for Windows 7 (32 bit) PCL 6 . It's a 15.2Mb download.
Once the file has downloaded, double click on it to run the self-extract utility. There should now be a file called Install.exe in the folder that has just been created. Double click on the install.exe file to run it.
During the installation process, you'll be asked a few of the usual questions. The one's to watch out for in particular are:
Select "Traditional" mode.
Select "Local Printer" but MAKE SURE the "Auto Detect and install a Plug and Play printer" is UNTICKED.
Use the following port: LPT1 (or any USB if you dont have an LPT option available).
Select "HP Universal Printing PCL6"
Make sure it's NOT your default printer (yet).
Do not share.
No test page required.
When the installation is finished, you should now have an icon in the Printers folder called "HP Universal Printing PCL 6" .
Right click on this icon, and select "Properties".
Select "Add port"
Then select either TCP/IP etc. Enter the IP address of the printer etc. If you are printing to a shared printer on another PC (across the network) then you can use this method for that purpose.
Once the printer driver is aware of the Color LaserJet 3500 across the network, it will create another printer icon in the printers folder. This should correctly be identified as a HP Color LaserJet 3500. Set this printer as the default printer (if required).
Although not tested, this process should work ok for a USB installation of the HP Color LaserJet 3500 as well, although I'd still install this software BEFORE connecting the CLJ3500 to the PC.
If you connect a Colour LaserJet 3500 to a Windows 7 PC directly, it won't install properly (usually installs as a DOT4. device, but NOT a valid, useable printer.
If you have any questions about this process (I'm writing it from memory so I hope I've not missed anything out), post it in this thread.
06-11-2010 11:50 AM
Just followed your instructions trying to get a 3550 to work this way, but I just get a page with a kernel error message.
When I try to install the universal driver to work dynamically, it detects the 3550, but after attempting to add the printer, I get a message that the device is not supported by the universal driver.
This is consistent with the UPD documemtation, which says that the 3500 and 3550 models are not supported by the UPD.
Is your printer currently working?
06-11-2010 01:38 PM
Yes, its working fine. Ours is a 3500 not a 3550. It's not a network printer, its on an XP machine (USB port) then shared.
The Windows 7 PC is printing over the network. I have to admit we were pretty shocked when we got it to work !
If I get a minute, I'll check the procedure out again (wont be till next week now).
06-11-2010 02:51 PM - edited 06-11-2010 02:58 PM
I hate to be a party pooper here, but this printer will not work under windows 7. It is host based and does not support pcl6 so I do not know what you have done or how it is working if in fact it is. The 3700 will work but not the 3500. Now you say it is connected to an xp machine and is shared on your network. In that case on the windows 7 computer you are sending the print job to the shared printer port which in your case may be acting as the driver and allowing it to work. See the attached.
07-07-2010 03:18 AM
hi I have tried to follow your instructions.
But at the running of the install.exe I receive the following message :
"Windows can't open Add printer. Operation could not be completed (error 0x0000007e) " necertheless i am connected as administrator.
07-07-2010 09:23 AM
I think the error code you have is a common problem with HP / Canon printer drivers.
There are some possible solutions here.
With regard to the 3500 being a host based printer, I realised this. If you check my original post, I do mention that it's a shared printer I am connecting to. However, I thought the info was still relevant, and may help others, as initially, Windows 7 wont recognise it even as a shared printer.
09-13-2011 09:53 AM
I tired your suggested steps to download and install the Universal Printer Driver and got the following message:
Operation could not be completed (error 0x800f0214)
So back to square one! One poster suggested the driver for 64bit Vista would work. Has anyone else had success with this?
It is terrible that HP should abandon this excellent costly printer to all of us who upgraded their HP computers and received the new operating system of Windows 7. Another example of customers come last.
I hope some bright spark comes up with a solution that works.
09-25-2011 08:44 AM
caros amigos fiz conforme esta aqui no site no windows 7 de 32 bits e a minha deskjet 3550 funcionou esta imprimindo normal entrou como 3500 e so ver direitinho que funciona naum tive problemas . obrigado marcus obs uso a porta usb.
09-25-2011 12:14 PM
Not sure exactly what that last message was, but Google translate came up with this (assuming it's Portugese):
I did this as my friends here on the site in 32-bit Windows 7 and my deskjet 3550 printing this work came on as a normal 3500 and so see what works nicely naum had problems. thanks marcus obs use the usb port.
Anyone able to translate this properly?
01-08-2012 11:13 AM
I did this with the 64-bit, and it connects to the printer, but all it prints is the following message:
PCL XL error
02-08-2012 07:32 AM
I have followed all the steps above + additional trails -> Notting is working for me to connect HP color laserjet3500 with usb to my windows 7-64bit operating system.
I can not understand this; I have a HP pc + I have a HP printer (infact 2) and I can not connect them! It is so frustrating.....
Please release a procedure or driver THAT WORKS
02-08-2012 02:43 PM
03-03-2012 03:43 PM
Thank you Marcus! Your instructions and the Universal Printing Software worked as advertised with my Windows 7 desktop. The driver package did enable my HP 3500 series printer to be used with Windows 7 in a networking scenario.
03-19-2012 09:04 AM - edited 03-19-2012 09:07 AM
OK, to clarify things further.
This thread is headed "Using HP Color LaserJet 3500 with Windows 7 (32 bit)". The important words are "32 bit".
I've not personally tested a 64 bit environment, but as a previous message in this thread states, it works with the Vista 64 bit driver, and I have no reason to think that it wouldn't.
One thing I do know, is that the Vista 32 bit drivers DO WORK PERFECTLY under USB or Network connections.
If it's required, I'll write up a procedure with step by step screenshots if that would help anyone?
09-23-2012 02:49 PM
Hi, just to confirm:
The Vista X64 driver works on Windows 7 X64, we have been using it on a number of PCs for years.
Just tried it on Windows 8 and it also works.
05-21-2013 05:24 PM
I was reading the post about setting up my 3500 on a Windows 7 with 64bit. I was able to do it very easy, well a trial and error period. I went to the Support & Drivers. I chose the Windows Vista with 64 bit. Since there is not support for the Windows 7 OS, I kept choosing one and worked and continues to work well with the Drivers from Windows Vista 64 bit
08-07-2013 10:33 AM
The 3500 wil work with Windows 7. It will work across the network via IP, but it will not deploy via group policy and work. If you have a standalone machine, use the Windows Vista 32-bit or 64-bit drivers. I've been doing it since Windows 7 was released and it works.
I have not been able to get the Universal Print Driver to do more than give me a Kernal error. The printer will deploy via group policy but does not work. It will deploy with a Vista 64-bit driver and will print, but will not deploy with the 32-bit drivers installed.
The 3500 is a lot like Windows ME. It's kind of the unwanted step child.
10-09-2013 12:31 PM
I am having the same issue with my 3500 an WIN 7. I downloaded the 64bit Vista-driver-exe "clj3500hbwinvistaxp2003-64.exe" but it only unpacks 5 filies (*.dll; *.cat; *.cab; *.inf and *.cf_). I would appreciate it very much if somebody could tell me in which folders these files to be moved.
Thanks for your support which is very much appreciated.
01-07-2014 04:35 PM
I follwed Mr. Macus's instruction with a little change.
First, I downloaded and installed Universal driver pcl5 of laserjet 3700 at http://h20565.www2.hp.com/portal/site/hpsc/templat
just like Macus' instruction.
Next, I downloaded HP Color LaserJet 3500 Host Based Driver of Vista and extracted it to a folder c:\temp\vistadriver
Then I go to the printer's property to change the port from USB to DOT4. While at it, I click on the advance tab then click on the "new driver", then point it to c:\temp\vistadriver to select the 3500 vista driver.
Click apply. Click on the "General tab", click on "Print test page". After the succseeful print, click ok to close the printer property window. Don't forget to set it as default printer, if it works for you.
I hope you will find this works for you.