Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit) (7826 Views)
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Marcus Jones
Posts: 16
Registered: ‎10-05-2001
Message 1 of 25 (50,197 Views)

Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Hi !

 

There have been a couple of questions regarding the fact that officially, the HP Color LaserJet 3500 series is NOT on the HP list of Windows 7 supported printers.

 

A couple of solutions have been suggested, which do work. Here's my step by step guide on how we got one shared 3500 to work.

 

Firstly, you need to download the Universal Print Driver for Windows. If you visit the HP support site (Drivers and Downloads) and search for drivers for the HP Color LaserJet 3700. This is a very similar printer and IS supported on Windows 7.

The driver we used was Universal Print Driver for Windows 7 (32 bit) PCL 6 . It's a 15.2Mb download.

Once the file has downloaded, double click on it to run the self-extract utility. There should now be a file called Install.exe in the folder that has just been created. Double click on the install.exe file to run it.

During the installation process, you'll be asked a few of the usual questions. The one's to watch out for in particular are:

Select "Traditional" mode.

Select "Local Printer" but MAKE SURE the "Auto Detect and install a Plug and Play printer" is UNTICKED.

Use the following port: LPT1  (or any USB if you dont have an LPT option available).

Select "HP Universal Printing PCL6"

Make sure it's NOT your default printer (yet).

Do not share.

No test page required.

When the installation is finished, you should now have an icon in the Printers folder called "HP Universal Printing PCL 6" .

Right click on this icon, and select "Properties".

Select "Add port"

 

Then select either TCP/IP etc. Enter the IP address of the printer etc. If you are printing to a shared printer on another PC (across the network) then you can use this method for that purpose.

Once the printer driver is aware of the Color LaserJet 3500 across the network, it will create another printer icon in the printers folder. This should correctly be identified as a HP Color LaserJet 3500. Set this printer as the default printer (if required).

Although not tested, this process should work ok for a USB installation of the HP Color LaserJet 3500 as well, although I'd still install this software BEFORE connecting the CLJ3500 to the PC.

 

If you connect a Colour LaserJet 3500 to a Windows 7 PC directly, it won't install properly (usually installs as a DOT4. device, but NOT a valid, useable printer.

 

If you have any questions about this process (I'm writing it from memory so I hope I've not missed anything out), post it in this thread.

 

Best regards,

 

Marcus

 

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jamescox72
Posts: 1
Registered: ‎06-11-2010
Message 2 of 25 (49,890 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

HI, Marcus.

Just followed your instructions trying to get a 3550 to work this way, but I just get a page with a kernel error message.

When I try to install the universal driver to work dynamically, it detects the 3550, but after attempting to add the printer, I get a message that the device is not supported by the universal driver.

This is consistent with the UPD documemtation, which says that the 3500 and 3550 models are not supported by the UPD.

Is your printer currently working?

Any tips?

 

Thanks,

 

James

Advisor
Marcus Jones
Posts: 16
Registered: ‎10-05-2001
Message 3 of 25 (49,883 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Hi James,


Yes, its working fine. Ours is a 3500 not a 3550. It's not a network printer, its on an XP machine (USB port) then shared.

 

The Windows 7 PC is printing over the network. I have to admit we were pretty shocked when we got it to work !

 

If I get a minute, I'll check the procedure out again (wont be till next week now).

 

Cheers

 

Marcus

Outstanding Contributor
DavidZuts
Posts: 15,482
Registered: ‎02-27-2006
Message 4 of 25 (49,874 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

[ Edited ]

I hate to be a party pooper here, but this printer will not work under windows 7. It is host based and does not support pcl6 so I do not know what you have done or how it is working if in fact it is. The 3700 will work but not the 3500.  Now you say it is connected to an xp machine and is shared on your network.  In that case on the windows 7 computer you are sending the print job to the shared printer port which in your case may be acting as the driver and allowing it to work.  See the attached.

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marc48
Posts: 1
Registered: ‎07-07-2010
Message 5 of 25 (49,345 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

hi I have tried to follow your instructions.

But at the running of the install.exe I receive the following message :

"Windows can't open Add printer. Operation could not be completed (error 0x0000007e) " necertheless i am connected as administrator.

 

 

Advisor
Marcus Jones
Posts: 16
Registered: ‎10-05-2001
Message 6 of 25 (49,326 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Hi!

I think the error code you have is a common problem with HP / Canon printer drivers.

 

There are some  possible solutions here.

 

With regard to the 3500 being a host based printer, I realised this. If you check my original post, I do mention that it's a shared printer I am connecting to. However, I thought the info was still relevant, and may help others, as initially, Windows 7 wont recognise it even as a shared printer.

 

 

 

 

 

 

 

 

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EricR_ICPDAS
Posts: 1
Registered: ‎04-14-2011
Message 7 of 25 (43,010 Views)

Re: 64 bit

FYI, for 64 bit Windows 7, the Vista 64 bit driver works.  Using HP Color LaserJet 3500.

Eric

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kischmir
Posts: 1
Registered: ‎09-13-2011
Message 8 of 25 (38,738 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

I tired your suggested steps to download and install the Universal Printer Driver and got the following message:

 

Operation could not be completed (error 0x800f0214)

 

So back to square one!  One poster suggested the driver for 64bit Vista would work.  Has anyone else had success with this?

 

It is terrible that HP should abandon this excellent costly printer to all of us who upgraded their HP computers and received the new operating system of Windows 7.  Another example of customers come last.

I hope some bright spark comes up with a solution that works.

 

Ever hopeful,


Eric 

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ayrtoon39
Posts: 1
Registered: ‎09-25-2011
Message 9 of 25 (38,152 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

caros amigos fiz conforme esta aqui no site no windows 7 de 32 bits e a minha deskjet 3550 funcionou esta imprimindo  normal entrou como 3500 e so ver direitinho que funciona naum tive problemas . obrigado marcus obs uso a porta usb.

Advisor
Marcus Jones
Posts: 16
Registered: ‎10-05-2001
Message 10 of 25 (38,146 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Not sure exactly what that last message was, but Google translate came up with this (assuming it's Portugese): 

 

I did this as my friends here on the site in 32-bit Windows 7 and my deskjet 3550 printing this work came on as a normal 3500 and so see what works nicely naum had problems. thanks marcus obs use the usb port.

 

Anyone able to translate this properly?

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s_rapp734
Posts: 1
Registered: ‎01-08-2012
Message 11 of 25 (34,049 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

I did this with the 64-bit, and it connects to the printer, but all it prints is the following message:

 

PCL XL error

 

Subsystem:  KERNEL

 

Error:              IllegalTag

 

Operator:       0x77

 

Position:        5

 

Any ideas? 

 

Thanks,

Sean

Occasional Advisor
Ann Curler
Posts: 9
Registered: ‎03-16-2010
Message 12 of 25 (32,572 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Sean,

 

Have you found a resolution to your issue? We are having the same problem?

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Geerard
Posts: 1
Registered: ‎02-08-2012
Message 13 of 25 (32,471 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

 

Hello All,

 

I have followed all the steps above + additional trails -> Notting is working for me to connect HP color laserjet3500 with usb to my windows 7-64bit operating system.

 

I can not understand this; I have a HP pc + I have a HP printer (infact 2) and I can not connect them! It is so frustrating.....

 

Please release a procedure or driver THAT WORKS

 

Kind Regard

Geerard

Outstanding Contributor
DavidZuts
Posts: 15,482
Registered: ‎02-27-2006
Message 14 of 25 (32,439 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

It will not work period! The printer is host based and hp did not release software for it to work in windows7. They just considered the printer to be to hold to spend the time and money to write a driver for windows 7. Only way is if you the correct version of windows 7 where you can run in xp virtural mode.
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FBEngineering
Posts: 1
Registered: ‎03-03-2012
Message 15 of 25 (31,516 Views)

Re: Using HP Color Laser 3500 with Windows 7 (32 bit)

Thank you Marcus! Your instructions and the Universal Printing Software worked as advertised with my Windows 7 desktop. The driver package did enable my HP 3500 series printer to be used with Windows 7 in a networking scenario.

Advisor
Marcus Jones
Posts: 16
Registered: ‎10-05-2001
Message 16 of 25 (30,993 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

[ Edited ]

OK, to clarify things further.

 

This thread is headed "Using HP Color LaserJet 3500 with Windows 7 (32 bit)". The important words are "32 bit".

 

I've not personally tested a 64 bit environment, but as a previous message in this thread states, it works with the Vista 64 bit driver, and I have no reason to think that it wouldn't.

 

One thing I do know, is that the Vista 32 bit drivers DO WORK PERFECTLY under USB or Network connections.

 

If it's required, I'll write up a procedure with step by step screenshots if that would help anyone?

 

 

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ItQED
Posts: 1
Registered: ‎09-23-2012
Message 17 of 25 (24,541 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Hi, just to confirm:

 

The Vista X64 driver works on Windows 7 X64, we have been using it on a number of PCs for years.

 

Just tried it on Windows 8 and it also works.

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PamelaM58
Posts: 3
Registered: ‎03-16-2013
Message 18 of 25 (17,724 Views)

Re: 64 bit

It is not working on my 3500 ..... I have 64 bit for Win 7 - nothing seems to work ....
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PamelaM58
Posts: 3
Registered: ‎03-16-2013
Message 19 of 25 (17,724 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

I have run thru the install more than 25 times and it will not work for me.... maybe someone has detailed instructions for 64 bit also....
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PamelaM58
Posts: 3
Registered: ‎03-16-2013
Message 20 of 25 (17,719 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Did you ever resolve the issue? And I totally agree with you on the expense of the printer and what a great one it is....
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bear-20
Posts: 2
Registered: ‎05-21-2013
Message 21 of 25 (14,729 Views)

HP 3500 With Windows 7 (64) bit

I was reading the post about setting up my 3500 on a Windows 7 with 64bit.  I was able to do it very easy, well a trial and error period.  I went to the Support & Drivers.  I chose the Windows Vista with 64 bit.  Since there is not support for the Windows 7 OS, I kept choosing one and worked and continues to work well with the Drivers from Windows Vista 64 bit

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bear-20
Posts: 2
Registered: ‎05-21-2013
Message 22 of 25 (14,728 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

I had the same issue, I chose the Windows Vista (64 bit) since I have a Windows 7 (64bit) It worked and continues to work great.

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rkasson
Posts: 1
Registered: ‎08-07-2013
Message 23 of 25 (12,065 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

The 3500 wil work with Windows 7.  It will work across the network via IP, but it will not deploy via group policy and work.  If you have a standalone machine, use the Windows Vista 32-bit or 64-bit drivers.  I've been doing it since Windows 7 was released and it works. 

 

I have not been able to get the Universal Print Driver to do more than give me a Kernal error.   The printer will deploy via group policy but does not work.  It will deploy with a Vista 64-bit driver and will print, but will not deploy with the 32-bit drivers installed.   

 

The 3500 is a lot like Windows ME.  It's kind of the unwanted step child.

Occasional Visitor
benjaminas
Posts: 1
Registered: ‎10-09-2013
Message 24 of 25 (10,306 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

Hello,

I am having the same issue with my 3500 an WIN 7. I downloaded the 64bit Vista-driver-exe "clj3500hbwinvistaxp2003-64.exe" but it only unpacks 5 filies (*.dll;  *.cat;  *.cab;  *.inf and  *.cf_). I would appreciate it very much if somebody could tell me in which folders these files to be moved.

 

Thanks for your support which is very much appreciated.

n0d
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n0d
Posts: 1
Registered: ‎01-07-2014
Message 25 of 25 (7,826 Views)

Re: Using HP Color LaserJet 3500 with Windows 7 (32 bit)

I follwed Mr. Macus's instruction with a little change.

 

First, I downloaded and installed  Universal driver pcl5 of laserjet 3700 at http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=315851&spf_p....

 

just like Macus' instruction.

 

Next, I downloaded HP Color LaserJet 3500 Host Based Driver of Vista and extracted it to a folder c:\temp\vistadriver

 

Then I go to the printer's property to change the port from USB to DOT4.  While at it, I click on the advance tab then click on the "new driver", then point it to c:\temp\vistadriver to select the 3500 vista driver.

 

Click apply.  Click on the "General tab", click on "Print test page".  After the succseeful print, click ok to close the printer property window.  Don't forget to set it as default printer, if it works for you.

 

I hope you will find this works for you.

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